Embassy Suites by Hilton Santa Ana Orange County Airport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall we’d a wonderful time at Embassy suites in Santa Ana; everything was great including the admin staff, the ambience, clean rooms, great service staff and the amazing breakfast. Highly recommend this place.

Well maintained property. Clean room. Very close to Santa Ana airport. Always enjoy the Manager Reception - except they didn't keep the snacks filled after a bunch of kids from baseball team, hockey team, and softball team cleared it out after 15 minutes in.

Clean room, comfortable stay, good breakfast, friendly staff. Only problem was a bunch of trash in the balcony below ours, was not pleasant to look at

not clean , employees not helpful

Helpful front desk staff, great complimentary breakfast... however, the rooms aren't kept up. Doorhandle to enter the room needed to be turned in a certain way in order to enter, bulged/warped flooring, rusted shower head, etc.

I can't review the room because we never made it past the front desk. Our prepaid reservation was canceled right in front of us, and no one could give us a clear explanation why. We contacted Expedia, and they confirmed everything on their end was fine. The only option we were offered at the front desk was to pay again—with no refund—for a downgraded room. I stepped outside to finish the conversation with Expedia. They placed me on hold while they contacted the hotel to try to resolve the issue. The hotel then told Expedia they were completely booked. Just 10 minutes earlier, they had offered me an overpriced, downgraded room. Now you're completely booked? That made no sense. It was over 100°F outside, and my friend and I had traveled a long way. We were exhausted, hot, hungry, and thirsty, which made the experience even more frustrating. Based on how we were treated, it was impossible not to question whether bias played a role. Whether that was the case or not, no guest should leave feeling that way. Thankfully, this didn't ruin our vacation. Full credit to Expedia—they found us a better solution, and we enjoyed every bit of our trip. Thank you, Expedia. I hope this hotel treats future guests with more transparency, respect, and professionalism. As an African American guest, I left questioning whether my race played a role in how we were treated, and that's not how anyone should feel after arriving for a prepaid reservation.

This embassy suites seemed old and not well maintained. Breakfast was good as usual.. There was a line that was OK. I picked up the phone to call the front desk and the phone didn't work. I walked downstairs. Had to stay in a long line because I went during a busy season and nobody came to fix the phone.. when we originally check in I asked for two keys. I had two rooms and they would only give me one per room so it's very inconvenient for me and my children.

I like the breakfast.

This property needs an entirely new management team. The hotel is poorly maintained, and every room is in serious need of renovation. This was one of the worst hotels I have ever stayed at. The hotel does not enforce noise policies. Guests were running through the hallways and making excessive noise until 2:00 a.m., making it impossible to get a good night’s sleep. Our room was not stocked with towels or basic toiletries. I was already in the shower when I realized there were no towels. My husband called the front desk and was told someone would bring them. After waiting, he went to the front desk to explain I was still stuck in the shower, but they refused to give him towels, saying someone was on the way. After waiting even longer, he returned and was finally given towels with an attitude. Ironically, the “delivery” didn’t arrive until 11:30 p.m., and they didn’t even knock—they left the towels outside in a clear trash bag. The air conditioning barely worked, making the room very uncomfortable. The customer service was just as disappointing. From the front desk to management and housekeeping, the staff acted like they didn’t care. I work in hospitality, and I’ve honestly received better customer service at Walmart. I would not recommend staying here.

It was pretty filthy when we arrived, and just gross overall. The ac was broken so they brought us a portable fan that was also disgusting.