B&B Napoli Binario1

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Do not stay here! Not safe place! bad neighborhood, terrible elevator. There were strange noises coming from outside. I had to leave and rent a hotel somewhere else. When I requested a refund they said that they would not return my money.

The property is conveniently located, but the facilities are quite cramped. The room’s air conditioning struggled to cool the space quickly in the afternoon heat, and the bathroom was small. Overall, it was a fine stay, but not an especially comfortable or memorable experience.

Absolutely wonderful stay here, smooth and simple check in, friendly and helpful staff, clean, tidy and spacious room with all you could need, short walk to the station and the sights of Naples

Unfortunately, my experience with this hotel was quite disappointing. I ended up being charged twice for my stay — once when I paid in person at the hotel, and again on my credit card. Despite multiple attempts, neither the hotel nor Expedia were able to resolve the issue. Communication was very difficult, as the hotel staff did not speak English, which made solving the problem impossible. In the end, I had to cover the cost twice, which was very frustrating. I hope the management improves their communication and payment processes for future guests.

Great hotel and close to the train but the surrounding area is a bit sketchy at night

This was the worst place I have ever stayed throughout Europe. We stayed twice on either side of our Amalfi Coast trip. When we arrived at 2.30pm there was no one onsite and we stood outside for more than half an hour to receive booking details. The room was disgusting. The shower was mouldy, the toilet did not flush properly and it smelt so bad. The room looked like it had been trashed, even the lamp next to our bed looked like it had been shattered and glued back together. The bed squeaked all night long and kept us awake. A lady was waiting outside our room at 7.30am to pay the city tax even though we were told to leave cash in the room. We received booking instructions at this time for our next stay. The second time we stayed we arrived late at 10pm and when arriving at our room it appeared we had a single bed, one towel and one pillow even though we booked a double room. The power point was unsafe and falling off the wall. The bathroom smelt disgusting. The worst part was they lost our booking and had a lady knocking on our door at 7.30am asking for our details. Once they realised they had messed up we received no apology and they harassed us to pay the city tax. I would like to request a refund. We have travelled Europe for three months and this is by far the worst place we place we stayed. This place should not be available to book.

The room was not in line with the picture. The electric toilette constantly made noise all night.

It's a budget hotel near the station on the fifth floor so ok for a night stay or short stay /.fifth floor with a what app check in /.breakfast is very budget one coffee one croissant /.bathroom are cleanish /.no major issue but it's budget

Room was fine, staff delightful, but area close to train station not good for sightseeing on foot. I was not observant enough and my phone was snatched from my hand.

Gino was very helpful and accommodating with early/late check-ins. Communication was excellent. This B&B is ideally located for Napoli Centrale Station and the Garibaldi metro, making it ideal for exploring Napoli and the wider region.