Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Worst Crown Plaza I’ve ever seen. Elevator was even disgusting. Pool was shameful, went to take a shower and it wasn’t even clean hair etc on the bottom of the tub. Wouldn’t even shower. Front desk staff very pleasant. Bar staff I could tell didn’t want to be there. Breakfast was ok. Bed though was comfy. They. Desperately need to upgrade this property. Very run-down.

the pictures catfished me, the pictures are way nicer then what you really get. It’s definitely affordable and not completely terrible. It’s very basic and you walk in to a weird smell of muggy bleach in the lobby, interior has ok decor and the staff is super friendly so that’s a plus and no problems there. I wouldn’t recommend buying anything from their small store because it’s extremely expensive for no reason. The rooms were also very basic and a tad ‘worn’ for lack of a better word. Showers were super hot I liked that and the bed was comfy. I’m from Michigan so I was here for dream con and seen a gigantic dead cockroach in the hallway next to the vending machine and that was hella gross, is that normal to see in the south? Definitely didn’t see any in the room, I TRIPLED checked lol. Pool seemed bigger in the photos but still wasn’t bad and my group had tons of fun in it. Wouldn’t book again but it was just Ok and Ok only. Breakfast sucked too so just go somewhere else to eat if you can! Definitely spend the money to be closer to dream con if you can, your directly on a highway and it’s kinda annoying to get places IMO. hope my review helps others.

The room was clean and well maintained, and the amenities were great. Breakfast was a nice bonus if it was included with your stay. The shower was stocked with shampoo, conditioner, and body wash, which was convenient. I was also able to check in four hours early, which was a huge plus. The bed was comfortable, and the air conditioning was outstanding, easily some of the best I’ve experienced at a hotel.

There a lot extra fees and double check make sure they were clean

Just a very very bad overall experience. When I pulled up to check in first off I felt very unsafe. There were people that were sitting on sidewalks there were no spots to park to check in. I had to drive back around twice which you have to go all the way around the road like a circle and come back into park. When I finally checked in I got up to my room it smelled very bad, the toilet bowl had rings around it like it had not been cleaned in weeks. I called Dow stairs to get an iron for my clothes for the next day they said I had to wait until housekeeping got there the next day and did not have a time. I came in to town for a family member that was in the hospital there. That night I had some really bad news told the frontt desk I needed to check out would that be ok. They told me yes I asked for a receipt and they said that they would email me one. I received one for 129.19 and it showed credit which I never received back. The hotel told me about 150.00 insadental fee that i have not received back and they charged my card for 509.19 which i still don't know why because when i checked out they said i would not be charged the 2 other nights I did not stay. They also said I would be refunded for the night I likely stayed in the room 2 hours and checked out. I called hotels. Com and the crown plaza both and knowbody will give me answer at this time. I was told if I checked out there would be no issue at all of being refunded my money. I would like this resolved asap. Thank you

The hotel was amazing. The pool was smaller than expected. One thing that no one mentioned about parking..it was $25 a night to park. No where is that mentioned. My wife met me there with her car and we had to pay for both cars to park. When I checked out personally, I was not provided a receipt for all my charges!

We had air conditioning issues. No fans were available. Receptionist had attitude.

The room was clean for the most part. The property could use some upgrades and maintenance. For example the ligh over the room doors were dated and discolored. The elevator was slow and felt like it was unstable at times.

Everything was great

Johanna was so sweet and help me with my after needs.