DoubleTree by Hilton Hotel Niagara Falls New York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room

The Hotel is very old and tired and needs a refresh. The food was very overpriced. Staff and everyone at the hotel was very nice but service for breakfast was very slow.

Everything was wonderful view was wonderful. The only thing I would recommend is the balcony to be cleaned. There was webs everywhere, but other than that everything was went well.

His dad was very pleasant Room was clean Food was good 👍

Due to being a Hilton and the price I paid, I assumed this was going to be a nice room. When we arrived the staff was nice and very professional. We got to our room and my first thought was the view since it was a suite on the top floor. Went to open the shades and it fell apart. Being a previous maintenance guy I just fixed it instead of waiting or being moved to a different room. Once I fixed them the view of the river was great. Once we settled in some we noticed the robs were not in the room as the details stated. Had to ask the front desk and was told we’ll see if we have any left. 2 were eventually brought to the room. While sitting on the small hard sectional I noticed what looked like a booger on 1 of the pillows. That prompted me to start looking around more. I found cigarette burns on the couch and entertainment stand. Sticky residue on the outside of the entertainment stand and inside by the fridge. Older out of date fixtures throughout the suite and building. Outlets were loose and our chargers hardly worked when plugged in. Closet door latches were missing and doors kept opening. Mattress was too small for the bed frame. You could see parts of the structure underneath. The frame was also very noisy when moving around in the bed. Most of the controls for the jetted tub were faulty and did not work. On/off was the only functioning button on the control panel. Tub stopper was difficult to get to stop the water. Did not try breakfast due to dinner not being good.

The king size bed was horrible. Only one mattress and a wooden board. It was the worst I ever encountered. For what we paid for the room one would expect a good night sleep. It seems that the staff only vacuums what they can reach and does not move the table. The restaurant has good food but the staff in corner debating on who is working or going home. Staff disappears and you stuck sitting there and not getting the serivce or able to pay the bill. We also had to keep asking for toilet paper, extra towels

The stay was fantastic the whole area was beautiful

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Nice hotel but for the price and brand name i expected a nicer mattress to sleep in. Mattress was stiff and thin and beds would move away from the headboard as you tossed and turned.

Great hotel but our beds could have been better and quieter