Holiday Inn Express & Suites Austin Downtown - University by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There’s a 100$ deposit they don’t mention. Parking is 35-70$ a night. Austin is trying to keep the tourists away. The hotel was ok, it was cheaper than the parking and deposit. Wouldn’t stay in Austin again. Cost to much to visit, I’d like to spend my money in businesses not parking. Was a homeless man with his pant around his knees walking around in front of hotel.

Awesome!

This was an aging hotel that needs some refurbishment doing very soon. The room wasn’t very nice and the AC was very noisy. The location was good and there were plenty of bars and restaurants near by. We went here as we were following England at the World Cup.

Great location close to main atractions, safe area, room was clean and comfortable, great staff and great breakfast

Staff was amazing, everything was neat and clean.

Interesting that it’s connected to another hotel on the backside and we had to go around the block to check in. The hotel did not have its own check in area. But, once we were there we enjoyed the hotel and amenities.

It’s was nice and peasant stay

I didn't realize the hotel was under construction but service was still amazing. Be careful if you plan on parking because I paid for it through hotels.com but was still charged $50 by the garage itself.

The parking situation was not good. I was quoted $40 parking per Expedia, but when I got to the hotel they wanted $50. I had to pull up my Expedia info to show them the $40 quote and then they could match it. They confirmed in and out privileges. I went out and in that night and got charged 2 more times for parking. In the mean time of trying to fix this I realized no remote control in the room. 10pm at night. I called the front desk from my hotel phone but they didn’t answer. So I called the phone number to hotel via my cell and I got some other customer service desk. They stated they would note the account. They couldn’t get me connected to front desk. When I checked out I forgot to ensure if the front desk got the message about the remote. Since I had yet another charge for parking I was trying to get that squared away. I got home and tried to call the hotel twice more to find out if they got the memo re: the remote not being there. I could never ever get the front desk. If I get charged for this as incidental, I am going to dispute it. I have done everything to try to connect with someone who can help.

Currently sending express guests to Indigo (connected sister hotel) so there is a bit of confusion and additional elevator rides.