Hotel Valencia de la Música

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great staff, great location. Poor air conditioning, when the maid came to clean up, they would turn the a/c off.

The room was a claustrophobic box. No outdoor access, just a frosted window that overlooked the middle part to the building. I wasn't expecting much, but seriously, this was bad. The bed was rock hard, as well as the pillows. I got 0 sleep the 2 nights. The room had peeling wallpaper, stains and broken light switches. The bathroom was old and worn. They make you leave the key each time you leave. We noticed that the purpose is to save $$ and shut off the AC once you walk out. We returned to our room after a 6 hour outdoor excursion to find the AC DISCONNECTED. After 15 minutes of sweating trying to turn it on, I went down to the FD for help and heard them discussing which rooms were turned off. Seriously? They came up and got it working by going into everyone elses room on the floor (using the master key) and checking. Their explanation, which was untrue was that our neighbors has their AC set to heat and were controlling ours. Seriously? It is SUMMER. I tried to interrupt and say it made no sense but couldn't get a word in. Unacceptable. For breakfast you must reserve a time slot the night before and provide room # when you get to the "breakfast space". All they had was coffee, bread, prepackaged pastries, boxed juice and milk. Do yourself a favor and stay somewhere else. I don't know how they have good ratings. See my pictures.

Awful , uncomfortable, dated , run down Toilet didn’t flush and the room stunk of drains !! Dreadful experience

Toilet didn’t flush, air con barley worked, shower didn’t work, water was cold and brown, room had 1 socket and no daylight

Helpful and friendly staff. Great location

This hotel, was very convenient in regards to getting around the city. Only an 8 min walk from the metro station. But unfortunately the hotel it’s self was very run down, the single room I was put in, wasn’t even in the photos on the website, and I can see why. 😅 It’s tiny, and not in the best condition, could definitely do with being updated, with the decor and maintenance of the building. This hotel had a lift, and The staff were very friendly.

Very easy arrived the hotel, friendly staff....

First night they put us in a horrible room on ehich the windows didn't lock so anyone can sneak in. Issue. Second day, after complaining to them and Expedia,, they moved us to another room a bit better but nothing like what they advertised on there web site.theyThats a safety

Good value for money clean room breakfast not great but included in price so can’t complain does a job

Very good location , hotel good