Doubletree by Hilton Bloomington - Minneapolis South

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The morning that I checked out, there was only one person at the front, who was on the phone, while three people were waiting in line. He didn't look up at us nor say I will be with you in a moment, just didn't care. The only reason that I was in line was just to let them know that in the shower of my room there was no soap in the soap dispenser. Luckily I had my own. I have stayed here on several occasions this is the first time I have been let down.

The room need to be updated, the lamp fixtures had damage, couch had damage, room had a smell to it. I guess there is 2 wings of the hotel my room was on the not updated side :( I had kids running up & down the halls, knocking on my door & running away called to the front desk about the situation nothing was done it continued through the night. Was charged $60 bucks for deposit when online states $30 a night I only stayed 1 night which I never received my deposit back. Front desk person wasn’t friendly when it came time to check me in. Everyone before me was greeted properly & with a friendly attitude, his demeanor definitely switched once I got to the counter. Let’s just say I wasn’t happy with my stay

Great location . Everything you need is at the facility . Very open and comfortable . My room was very nice and central to everything . If come back

Staff

The hotel was incredible and the new redesigned rooms were beautiful. The staff at the bar and restaurant were extremely helpful and positive. I just wish the pool area was better managed. There were young children swimming in the hot tub with swim diapers , parents too busy taking tik tok videos of themselves to notice their kids in the pool... There shouldn't be infants in the hot tub but the parents were bringing all ages of kids into the scalding water and it was extremely unsafe. We finally left after a family ignored their daughter in the hot tub long enough that she almost passed out and then the dad walked her to the side, had her sit at a table and then went back to the hot tub. I was highly disappointed and very concerned for these children. Young children should not be in a hot tub.

Worn, outdated, musty smell in hallways and room. We were charged for coffee in the morning, most hotels offer it complimentary, furniture in room dented, scratched and dirty. Pillows and mattress were uncomfortable, flat. Bathroom outdated, strong bleach smell. Windows dirty. Air conditioning was very noisy, clunky. Woke us up every time the fan came on. Got a rash from the pool and I had to pick up large pieces of broken glass from the parking lot around our truck before we could leave. Hilton certainly isn’t what it used to be. They also charge a $30.00 convenience fee that we got two different explanations for. Still don’t understand it.

this place is nearing its death. It’s apparent they are trying to update the space, but it is not a typical Doubletree. Front desk, computer was locked up, corridor to the rooms felt like a prison hall, Room had some issues: the thermostat seems to permanently be on 71°, we tried to get it to go lower, but it would not change. The bottom of some of the furniture was chewed up, pillow that smelled like someone else’s cologne, hot tub drain broken, lampshade was tore up, pulled out the desk drawer to find some sort of sticky gunk, found a dirty Kleenex in the couch cushion and moved the color/marker stained coffee table to find all kinds of things that had been missed when cleaning. Icemaker was broken and was told that was the only one available. Handicap door button did not work to enter the building and unfortunately, there were no steps only ladders into the pool, which was not helpful for us to be able to access the pool.

Our room was small and floor wasn’t vacuumed. Shorts from previous guest were still in the closet. We were not impressed!

Quiet room - good showers

The hotel itself is slightly dated. The air conditioning in my room was extremely loud and kept me awake most of the night. The bathroom as well was very dated and could use updating. The room was nice, but mattress wasn't very comfortable. Also, for those utilizing the airport hotel shuttle, they are in pretty embarrassing need of repairs. Rust everywhere, very loud and overall in very rough shape. The drivers were also not very friendly or polite. One even made me lift my own baby stroller into the bus rather than helping me. Overall, will not stay again, and won't use their airport parking/shuttle service again either. Other hotels in the area charge the same, but have nicer drivers and better maintained vehicles.