The Imperial Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Only 1 on reception caused a long delay checking in . No towels on our second day we had to go and find some before we could shower to go out, rooms are adequate but dated , breakfast is excellent . Car parking now £14 a night use to be £10 we have stayed a few times and it seams to get worse every time we go and more expensive.

As regular visitors to the Imperial Hotel we thought that this was an Inferior room to what we have had in the past, 1 no safe 2 Window did not have an opening on a hot day for fresh air so always steamed up 3 My wife fell out of the bed during the night because the mattress was larger than the base and sloped over the edge off base 4 The hand Gel in the bathroom had no Lather as it looked to be diluted like water. When we reported the above to Ricky on Reception he said that the room 238 was one of the better rooms. Also not amused by the Parking charge of £14.00 per night which I found Extortionate from past stays. We came away not Happy Bunnies

Great hotel for the price, lovely staff. Easy walk in to town center, Just stayed one night and breakfast was well worth the extra 😁

Booked a standard double sea view room so we could both sit and view the solar eclipse from our room. Checked various sites to compare cost and room photos. All photos shown for this room showed 2x sea facing windows. Which was what we wanted, would have been fine. We ended up getting a room 411. With one small dirty dormer window. No socket outlets on left side of the room. Very low ceiling height on left side(hit my head on it getting up for the toilet during the night) Lights in the bathroom so bright the whole bedroom was in full brightness. My wife went down to complain but the staff on reception just said that room was considered a standard double. Strange then that the photo of this room is not included anyway on any site as a possible room if you choose Double standard sea view. Just ridiculous...why would you have two people trying to squeeze heads together to get a view of the sea. I believe this room is probably used by staff. The minimum they should do is advertise this room as a small restricted room with SINGLE WINDOW ONLY. Very annoyed this great event was ruined by the hotel.

This hotel is extremely tired and dated inside. I am sure it was once a beautiful and glamorous establishment but it needs significant investment to modernise and renovate. The bedroom was very tired and dated, it was stifling hot and the towel radiator had been left on at full heat. There are limited plugs in the bedroom and the shower is either hot or scalding no happy medium. The breakfast room was chaotic with odd layout of tables so a maze to get it to the food and back to your table so we only had a pastry and an orange juice. It is really sad this hotel has been left to become tired and run down, it felt more like a care home than an hotel.

Rubbish I don’t want to waste my time

Our room was spotless and had a nice deep bath with plenty of of hot water

Such a lovely hotel, good location, nice and clean.

Amazing hotel and staff. Will be back next year

Fantastic!!!