The Shelburne Sonesta New York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great experience and good location if you don’t want to be right at the center of action. A little quieter.

I'm a woman traveling with my daughter. One evening, we had a knock on the door and before we could get to the door, two male staff members tried to get in with a keycard. Good thing I had the swing bar lock in place to stop them. They apologized and thought the room was un-occupied. The whole experience was somewhat nerve wracking.

Check in was seamless at 3:50 p.m. The room did not have a remote for the TV or a luggage rack, and it took about 20-25 minutes to sort that. The bathroom sink did not drain properly. The staff was nice.

Great location. Awesome Staff

The check-in process we efficient and the staff were polite. The room was a decent size, especially for New York City. The location was convenient to midtown and the 6 line and Grand Central

I like it a lot!

Surprisingly spacious room. Friendly staff.

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

Property was great, staff was friendly. Location was walking distance to key places (empire state, grand central terminal, time square)