Extended Stay America Suites San Jose Milpitas McCarthy Ranc

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great stay, staff were helpful

The entrance door, window and bathtub were dirty, No shampoo and body wash.

The hotel was close to the Levi’s stadium, that was the only good thing about it. The room was so dirty, there were hairs in the shower from previous use, a lot of dust, our key card wouldn’t open our door. The staff on site couldn’t help us get into our room and this was at 1am and for 2hrs we were locked out of our room and no one was letting us in. We had to call the police. Would not recommend staying here.

the water pressure is horrible and its not that clean and rooms are small

OK

We had a pleasant stay at Extended Stay America. The rooms were clean, spacious, and comfortable, and the property location was very convenient. The staff was friendly, helpful, and everything overall met our expectations. sufficient parking was available at the property One thing we missed during our stay was the availability of kitchen utensils. Since the kitchen facility is one of the main reasons we choose Extended Stay America over other hotels, having basic utensils readily available would have made the experience even better for us. Without the kitchen functionality, other hotels would offer a very similar stay experience. That said, this is only a suggestion for improvement and does not reduce our rating, as everything else cleanliness, staff, room comfort, and overall stay experience was excellent and as expected. Travelled with family.

The other guest are super nice,friendly and inviting.also super clean rooms in nice area and the staff are great. Overal would stay again and again ,definitely recommend it .

Clogged bathroom, no basic supplies, not even a continental breakfast

The room seemed clean. Then we saw cockroaches. We moved to a different room still cockroaches. You have to ask for everything dishes, pans etc. Will not be staying there again.

The property pictures suggest that rooms might have amenities like a Radisson or Home2Suites. They have a cooking appliance and reasonably large fridge but nothing else. No cookware, plates, silverware, glasses, etc. I paid 22.99 for 1 week of "Enhanced Internet", Most of the time the service was bouncing between nothing and 2.7 Mbps. Front desk did not help, nor did the internet help desk. After complaining about a week of almost no internet they still proceeded to charge me. No concern from the front desk staff at all. Pictures suggest they have a "breakfast" available. This consists of Coffee, Oatmeal packages, snack like muffins, or nutri grain bars. No bowl for the oatmeal. No plates. Just cups. Car was left on jacks for 24 hours. Another was parked on the walkway. Overall, not a great experience.