Hotel Palacio de Aiete

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The rooms were very spacious and comfortable, and the climate control worked very well, making our stay pleasant. However, the hotel is located quite far from the city center and high up on a cliff, which makes it difficult to reach on foot. Fortunately, there are bus and taxi options available, which make getting around much easier. One downside was that there was no mini fridge in the room, which would have been a useful amenity.

Is a good hotel with good location, good parking facility nice environment. I recommend as a good hotel . In my opinion is a good option because the relationship price - quality.

No refrigerator in the room.

Perfect location, perfect stay, easy parking, 👍

Everything was excellent. The bar and bar staff were excellent

Staff very helpful, providing a bed and bowl for my dog after a long drive

Not located downtown but a fantastic hotel. Great room. Very nice. Would return.

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

Hotels in San Sebastian are expensive and this one is priced too high for the distance from the town and the condition of the hotel. Restaurant is excellent. Great menu del dia

We booked an accessible room and the bathroom shower flooded the whole bathroom.The screen was not watertight and the floor was treacherous.We arrived quiet late and so chose to eat at the restaurant.The waitress was incredibly rude!!