CH Otello Rooms - Madrid

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location, basic but adequate accommodation, friendly staff

The property is in a very good area, safe and close to everything. I didn't like that at the front desk they were no one when you need it to ask any question . You have to wait until 2:30 everyday for someone to come at that time it's a little late to get information about anything. The Wifi very poor .

I have stayed at this hotel over 30 times since 2017 (including my employees). However, I think this will be the last. A salad had fallen onto the sheets and pillow and the (brown) sauce went everywhere. As I didn’t want the cleaner just to see it and clean it (especially due to the colour), I decided to wait in my room and explain what had happened. I put the green “clean the room” sign outside. The cleaner came in, saw me and launched into a tirade about how I shouldn’t be in the room. She was shouting a lot. She never gave me the opportunity to say I was here as a courtesy to explain the accident. She stormed off (still shouting) and I followed her outside the room and (tried to) explain what’s happened. She then lectured me about cleaning the room, the bathroom etc. (I had only mentioned the sheets) in her loud accusatory voice. I got so fed up of her I asked her to leave - she was still shouting and never once apologised for the way she spoke or the fact she never gave me a chance to explain why I was waiting for her in the room, which I obviously didn’t have to. The next 2 days I put the red “do not disturb” sign, for someone who was so obsessed with “obeying” the green sign, she (or her colleagues) went into the room on both days. Crass hipocracy. This was the second time I was spoken to in this manner in the past two visits. What a shame after 4 years and over 30 visits.

Good location

A small personal hotel. Perfectly positioned centrally. I would recommend it.

We paid an extra day early so we could come directly from the plane and go to hotel. Although it was set up with the hotel through hotels.com, it was difficult. We were let in by building staff, but not into Hotel common door. We we’re fortunate that someone else was leaving at the same time or we would not have been able to enter. That guest called the owner for us and the key was available so it worked out, luckily. There is a black phone to call owner, which would have been nice to know.

Nice n quite place. But d first night didn’t made me n my daughter sleep coz next door # 310 were screaming and shouting. D knocking of d door during midnight was absolute frustrating. Heard even a thrown glass.

It was a straight to the point place. No extra fluff just what you need if you're more interested in exploring the city or a quick overnight. Bathroom is very small but clean.

The hotel itself was fine. Clean, well located, quiet. An excellent budget accomodation. That said, i do have a few comments about hotels.com. The information posted about office hours was completely incorrect . The correct office hours appear to be 14:30 until 20:00. This made check in very crowded and interferred with our schedule. In addition, the price charged directly by the hotel is some 20% less than the amount quoted and charged by hotels.com. Disingenuous is the best I can say about this.

Big dissapointment is the room has no desk no chair for my laptop. pictures of the room dies have a desk and chair. i requested the desk n chair and got refused. also no airport shuttle service even though it said in their website they do organize that at a fee. No fridge also which is big dissapointment. everything else is ok, room is clean, aircon good, clean bathroom, perfect location