Sleep Inn & Suites Downtown Houston Near Convention Center

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel and rooms were clean, and the staff was very friendly and helpful. Overall, we had a pleasant stay. The only downside was that there was a notice damp carpet smell throug the hotel room. Because of that we didn’t try the breakfast so I cannot comment on that. Other than the odor, the cleanliness and excellent customer service were appreciated.

Staff is nice and parking was easy to access.

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The property was hot. The AC in the room was working when we got there but at night it was blowing hot air. The breakfast could have been better. The tv didn’t work. When we tried to check out the guy at the front desk was gone. Another worker called him and put him on speaker phone. I was telling him we wanted to check out , he said he wouldn’t be back at the hotel for another 30 to 45 minutes but we had to get on the road and to just leave our room number and email address and he would email the receipt. When I got home that evening to check my credit card account I had been charged twice for one night. I called Lewis said the first charge was for no call no show. I said we were there 2 hours before check in and was told to come back at 3 that doesn’t make sense. He said one of the charges should drop the following day. I woke up to check my credit card account again and I had been charged a third time. I called again and was told I had to wait till Monday after 9 for the manager to help. I will never stay at this property again.

Staff were great, rooms clean and comfortable!

I stay one night they double change my credit card

We stay here often when we have an overnight Houston trip (we do a lot of concerts there). It is cost effective, the property is always clean and the rooms have always been spotless!

Friendly staff. Clean rooms.

Clean room. Staff was nice. Breakfast was not good. Water pressure in the shower was terribly low.

Over all it was a pleasant stay, really enjoyed it. Breakfast was ok, not too many choices and no pool.