Residence Inn Houston I-10 West/Park Row

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

perfection

My stay may have been good if the sofa bed was a better quality. Because I was traveling with my disabled father and my daughter I had to put him on the sofa bed. The sofa bed mattress springs were coming through the fibers they were dry rotted and rusted. because there was limited rooms available and the fact that the room was on the first floor for the comfort of my father we stay there. However I had to asked for extra Betty to help make that sofa bed comfortable for my father. The king size bed provided in the room was less than 8 inches off the floor needless to say my daughter and I felt like we were rolling in and out of bed each night. For a handicap accessible room it was very sub standard. I did make complaint to the management team they were supposed to refund me one of my night which never happened. Also during the stay one of the night main waterline busted in the hotel which had everyone up through most of the night only to wake up to find out that the water was turned off and did not come back on until after 6 AM closer to 7 AM. The breakfast each day was terrible. I want elaborate on that. I don't expect five star but I do expect more options then what was provided. The staff was helpful when they needed to be. The daytime was better than the nighttime staff overall again I was not pleased what the overall service that the hotel had to offer especially for accessible accommodations for the disabled. I will say that the towels were clean. There was no bath soap

Convenient location nice and clean

Already posted on other platforms

Was a quick trip, but this was a very nice stay. The outdoor area was enjoyable and the staff was helpful and friendly.

Smelled like smoke (not cigarette) several times

The room is so cute and clean. I love the Dove product amenities. Obsessed with the balcony. The beds are super comfortable. Breakfast was better than expected. I am absolutely staying here again.

The back of the building away from the road was noisy. A big compressor cycled all night.

Nice clean

Todo bien pero deberian de mejorar el almuerzo 🙂