SpringHill Suites Phoenix North

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Was not able to stay at the hotel we had to leave and go to another hotel

The room needed better cleanliness the sofa bed had past stays jewelry and hair as well as the bathroom floor had hairs. Beds were nice and clean, pool definitely was A bit dirty but breakfast was great and the staff was super nice. It’s a good quick stay place.

Dead spider in bathroom. We were literally the only one staying at the hotel. Beds were super hard, pillows are uncomfortable. Room is big.

Pool did it work there was no coffee breakfast was over too fast due to not enough food for everyone

The first room they assigned us was not even clean, there were no linens on the bed & the window was wide open. The second was ok, but tub was dirty and huge stains all over carpet & couch. Pool was dirty & breakfast was minimal. Very disappointed!

Love it !

Hot tub under construction. Stairwell was dark, no lights, had to use phone light. Pool area was dark no lights. Breakfast was very minimal. Staff were very nice. Pull out bed was in very poor condition. In a sketchy area but felt safe. Very quiet.

The reviews for this property were hugely misleading and the front desk staff, Travis, was extremely rude. This property IS NOT newly renovated nor is it what I would expect for a Marriott property. Despite the inability to enter one's Marriott reward number from the Expedia site, I was told had I provided my Marriott number during booking I would have been afforded better amenities. Travis further stated I should have booked directly with Marriott, which was not his place to offer his personal opinion. It was disappointing to learn that although I requested a handicap accessible room, near the elevator, the closest accessible rooms were nearly at the end of the hallway, nowhere near the elevator. Additionally, the carpet in the hallway as well as in the room was filthy and laiden with stains. Inside the room, there was a damp, mildew smell and the bathroom tub seemed as if it could use more attention. I appreciate Melissa, the manager trying to rectify the matter after repeated requests for her to be contacted, but this is not a place I would recommend, even in a pinch.

Was disappointed that the pool and hot tub weren’t working. They need more lights outside at night because the hotel looked sketchy in the dark. Staff was very nice. Breakfast’s was delicious and cook was very helpful. Rooms were clean.

First the room smelled like BO. The pool was out of order. The breakfast person was very late and we were told to walk over to a sister hotel to then be told oh no the breakfast will be back at the hotel we are in. Then it was very limited because the person was late. While I should have gotten a discount because I booked 3rd party (Travelocity) They could not do so. So it was terrible and I had pay the full amount. Not Happy. Won't stay there again and likely won't use Travelocity again. Also the rate was cheaper the day before than the weeks ahead of time I booked it. So Travelocity kind of screwed me twice.