Wingate by Wyndham Springfield

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There are hotels you stay at because they’re convenient, and then there are hotels that make you feel genuinely welcome. This is one of those places. My stay began on July 4th during one of the busiest weekends of the year. When I arrived, there were four people ahead of me waiting to check in. I expected stressed employees, but instead I watched the front desk staff greet every guest with the same kindness, patience, and professionalism. No one was made to feel like a burden. The hotel was completely sold out, yet every employee I encountered—from the manager, to the front desk staff, housekeeping, maintenance, and the kitchen team—continued to smile and genuinely care about their guests. Breakfast the next morning was just as impressive. The dining area was packed, but the kitchen staff remained calm, organized, and incredibly kind. They handled the rush with grace and made every guest feel welcome. I’ve stayed here several times since May, and it has truly become a safe home away from home for my son and me. In a world where exceptional customer service is becoming rare, this team consistently goes above and beyond. Thank you for making every stay feel warm, welcoming, and memorable.

Great service, rooms were clean, they gave us new towels and blankets every day.

Hotel was nice, great location for us. Charge too much for pets; $50 A night is excessive, most hotels only charge $25 a night. Housekeeping seemed to be having trouble keeping up but not a problem for us. Breakfast was good. Had chocolate milk for a few days but then it was gone. Sad face

Bathroom soap not filled. Bathroom door didn't close. Rooms could use little tlc. Doors sticky in hallway.

Room was very dated, paint was peeling off the ceiling. The A/c kept shutting off every 2-3 mins despite of being on a low temp and when it would wake up it would make a very loud noise. The bathrooms were old and rusty. It was terrible! But the front staff was nice and breakfast was good.

Cleanliness is the most important factor for me, and this hotel was very clean. The breakfast was fine--lots of options but not a lot of options for each. The waffle was delicious. My only issue is with upkeep of the room and common areas. Our room and bathroom looked pretty worn as did the halls and lobby. The elevator's floor didn't change above the doors, which was unsettling. When the doors opened, you didn't always know which floor you were on. Everything else was fine. Staff were efficient and friendly. Parking was plentiful. It was a very nice stay.

Building in poor condition . Room was clean.

Normally I have nothing bad to say about this property. However, this time my toilet wasn’t working properly. I went to the front desk and reported. A mechanic/plumber came to fix ur. He said he fixed it. Next thing you know, it’s not fixed. So every time I had to go to the bathroom, I had to stick my hand inside the tank to flush it. Not something I wanted to do!

A great place to stay on a government budget

Lovely place. Very clean