Embassy Suites by Hilton New Orleans

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Some of the staff was not friendly nor attentive. The rooms were not cleaned thoroughly. Issues with TV. Had to ask for new remote. Hotel seems could use a retouch. Carpet area smelled. They only offered Valet parking even though they did have garage parking customers could use. Took long to get our vehicle back. Breakfast was good, though.

Very nice staff and very clean. The only problem was on Sunday morning of check out they only had one valet person and there were so many people checking out so we waited like 30-45mins on the car.

We had double but was only able to get king bed suite when we arrived. The hallway had a foul odor. However, the inside of the room was clean. The breakfast was tasty.

Not impressed have stayed at many and this by far was the worst one but was an overall okay stay. Wouldn’t stay again though.

This embassy suites was pretty good.

Great

The man at the front desk who checked me in, who was also a supervisor (Melvin I think) hardly said a word to me the whole time he checked me in. Didn't explain anything about breakfast, drinks in the evening, didn't ask about my Hilton Honors or mention anything about the wifi, etc.. also, there was some confusion about the room I had booked. I had thought i had booked a 2 bedroom suite when really I had booked just a king suite. That was my mistake but when i questioned it, after i had already went up to the room, the front desk girl got very defensive and said she'd have her supervisor look into it. When her supervisor (Melvin) came out he stated he DID NOT change my reservation and that was what i booked.I ended up calling Expedia to verify . I couldnt help but feel this young man didn't want to help me because Im white. And if that's true, he's needs to get out of hospitality. Very poor customer service. Also the rooms get very warm during the day because their AC's are old. Our room was 78 degrees despite having it set at 63 degrees. At night the coolest it got was 73 degrees. Had to sleep without the covers and felt sticky the first night, the next day we went and bought a fan for our room . Also there was visible black mold and dripping water from the AC units in the hotel lobby/ dining area.

It was great over all!!!!

Convenient location, clean, friendly staff, great breakfast!

I’m always a fan of Embassy Suites. Every city, every state I visit that has an Embassy Suites it is always my first choice. Clean, quiet, comfortable, always enjoy the bar and every morning when I wake the prepare me one of the best omelettes. All of that at an affordable rate. Haven’t visited one yet that has disappointed me. From ATL to NOLA to LAX they all were great!