Novotel Cardiff Centre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I really like novotel in Cardiff. Clean, spacious and friendly staff. Just disappointed in the aftercare. It turned out I'd paid twice for parking and no response to my email enquiries.

It was great. Kids loved the pool

One thing needs sorting - no information in the room You have to turn on TV and scan QR code - not helpful when you don't use the TV so didn't know it was a thing! And then you cannot see the breakfast times at the weekends - screen info difficult to read as back ground busy Room service menu very poor

Staff were super helpful. Helped us navigate to the venue we weee visiting . Rooms are clean and bed comfy. Didn’t really use the hotel facilities as I was only there for 1 night to attend an event. Room was not as nice as the pictures posted on Experian. Whilst perfectly serviceable our room looked much more dated than expected. Room in some areas was in a poor state of repair (bedside light hanging off the wall and inoperable for example). Big win here is location . Being right in the heart of the city centre puts you in walking distance of most venues.

The hotel is really amazing, close to the city centre, clean and modern. I would come back again.

The hotel entrance is nice and modern, they have a small play area for kids which is great, also the swimming pool and suna are good. But the rooms are a bit old fashioned, there’s no plugs next to your bed even, rooms are a bit small, air conditioning doesn’t really work. Also when we first got to the hotel it was around 6 o’clock in the evening and we went to our room , we found the door open and we found the cleaner inside the room telling us to wait outside the room as the bed was not clean she said and she wants to change it. Imagine driving for 3 hours with 2 kids and then we you arrive at 6 not 2 or 3 oclock someone tell you that your room not ready and bed is dirty, how you gonna sleep in a room you know it’s not clean so we went back to reception and explained what happened, they didn’t care too much and they just gave us another room . What happened wasn’t the reception problem and we knew that but at least 4 star hotels should have a professional staff so when you have a problem like this they can make it up to the customers . Really disappointed me.

The front desk staff were amazing, so welcoming, friendly and helpful. Our kids were happy to see a play area directly inside the lobby too. The room was nice, and it was useful to have a water dispenser on every level. Breakfast was good, selection could have been better but it was perfectly fine for a great start. The pool and spa facilities were a nice touch with both a proper steam room and sauna. I advise to go earlier as it can get busy with families in the pool. Gym is well kitted with a separate aerobic room too. Short walk to the St. John's Shopping Centre so no need to drive once you're there.

It was suitable for our needs. It was close to the center. Excellent

Friendly and helpful staff, lovely breakfast.

The computer screen at the car park access barrier needs looking at. It is impossible to read the instructions on it in certain weathers, certainly in sunshine. Staff seemed aware of the problem