TownePlace Suites by Marriott Fort Worth Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There were many hiccups. Card key system was down, which meant we got our key the next day. Sofa bedding was wadded up in the closet, but I asked for fresh sheets and got them. No TV remote, but again I got one when asked. We had to ask for more toilet paper. The Internet needed worked on, which was related to the card key system issue, so IT had to visit 70 rooms, ours twice, to reset things. We didn't have a problem with that, just one of the hiccups in our stay. Breakfast was ok, but both mornings the eggs were watery. Overall, staff was friendly (and embarrassed by all the troubles and apologetic), room was clean and comfortable, and we had a good stay. But the RUSH concert was rescheduled!!!! Ok, NOT the hotel's fault:)

Clean room. Friendly staff. Good breakfast.

Very good stay as usual parking breakfast and clean all good

Every one was good even the staff keep it up

Do not stay here. Our first night we were kept up from 11pm until 5am by people stomping or doing who knows what on the floor about us. Kids didn’t sleep, I didn’t sleep. It was terrible. AC not working in the lobby or gym. Yikes! Hotel is dated.

Very clean room and the breakfast was very good. Staff were helpful and friendly.

We book to stay one night for symphony in FW. Very professional, we book room for double beds and they run out of it, they provide us 2 single bed, only the receptionist need to be clear communication to let us know when check in. It's very nice place with close walking distance to event. Breakfast was good. Will stay again if we have anything in that area.

AC in the first floor was out and the gym was 90 degrees could not work out. Room was not clean.

The portable a/c unit in the lobby caused some apprehension and the ice machine was also broken. The room was very clean and well-appointed. The tile floor was a little slick in the kitchen, almost like the mop used had also been used to clean up grease spills. The toilet roll holder did come off the wall and appeared to be missing the tiny screw that holds it in place. It also appeared to be installed upside down. The staff was very good overall. They were helpful and polite, and professional. There was an incidence where better judgement could've been used by the front desk. I went down to the pool to take some pictures because when I was there earlier, there were people in the pool and I couldn't get pics without people. I was fully dressed and obviously taking pictures when I was told I couldn't be in the pool area because it was closed. I explained I was just taking pics, which was pretty obvious. I was told that I had to stay behind the gate in the patio area. If the pool area was closed at a particular time, then my access card shouldn't have worked. I certainly understand that the pool may close at a particular time, but to send a new clerk out to take care of a situation like that which requires a level of judgement that a new employee may not have, demonstrated a lack of judgement by the trainer. I only wanted pictures of the beautiful pool at night with no one there.

Perfect