Mercure Cardiff

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel from the outside looks very dated and shabby. Staff helpful and Room was clean and looked like the pictures, the £10 parking fee that was a surprise. Location is not very central so a taxi into Cardiff will cost approx £15 to £20 pounds each way just something to bare in mind

Great stay during heat wave. Luckily chose this hotel with air-conditioning. Breakfast was excellent and staff very pleasant and helpful.

Good value. Clean and attentive staff.

Positive: Onsite Parking, Spacious rooms, decent breakfast (Savita and team were very helpful), staff was polite and helpful Negative: Dated property, malfunctioning lift, lack of onsite cleaner (as I was informed by the reception when I mentioned after check-in that the bin was full of rubbish)

Stayed over one night whilst attending a conference near the University Hospital of Wales. The location was perfect for this venue. We thoroughly enjoyed the variety of the breakfast and the friendliness of the staff. The hotel was very clean but was let down by the dated carpets in the corridors and some public spaces. Would stay again.

The star rating for this hotel was 4 stars - so we expected quite a high standard. We were disappointed when we didn’t find that to be the case. We wanted a double bedded room but were given a twin bedded room. There was no wardrobe for clothes - just a rail. On the way to the room, something looking like crisps had been spilled on the carpet. It was still like that hours later. We had breakfast during our stay. We were told that breakfast started at 7am. On the first day, we arrived at just after 7am to find the dining room was already nearly full. The orange juice had already run out! The cooked breakfast was good with a good standard choice at the buffet. On our last evening we were unable to park in the disabled / blue card bays. My wife is a Blu card holder because she is registered with serious sight impairment. Not all cars in the blue card bats were displaying a blue card. So, for us, not the best of stays. We were expecting better.

All good

Staff were friendly and helpful, the hotel location was ideal for the university campus. Air conditioning in the room was impossible to work out, extractor fan in the bathroom was noisy and ran all night. Food was ok but limited vegetarian choice.

Ask for special occasion had nothing!

Clean room, great shower