Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent minus the mid guidance of where the washer and dryer are located unless I miss heard staff.

Todo muy bien!

The property was never able to check me in. The property stated that the virtual card that Expedia sends them was not working. Terrible experience, still yet to receive my refund.

Marginal. Not very clean.

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Stayed here to attend local F1 race south of Austin and everything was price-jacked, and this was moderately reasonable in price so chose it. Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

Got what i paid for

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.

Hotel rooms are not clean see lot of dust on floor and on bed

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.