Pleasant Studio in St Albans

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Horrible. Somehow it showed up as booked even though we were both certain we booked another place. Middle of nowhere. We walked out as soon as we had another place booked. Needs deep cleaning for example outlets obscure by beds and nobody has ever cleaned under the bed.

Communication was non-existent - despite sending plenty of messages through the Expedia app, in the end I only got to speak with the owner when I was stood right outside the property. The beds are next level uncomfortable - very springy and one of them had a proper dip in its middle. Not recommended.

Our stay began with one of our party having to chase up information about the lockbox number, without which no access to the doorkey was possible. The information eventually reached us but failed to mention that the door locks to anyone on the outside when pulled shut, and this was only discovered later in the day when we were trying to get our child to sleep which was fairly disruptive. If you choose to stay here I would say expect the wi-fi to be extremely sub-standard, which effectively puts the smart TV out of action. The most damning problem of all is the fact that the arm of the futon has been broken off leaving sharp edges (in the form of loose screws) exposed on one side. When we arrived the futon had been pushed up against another piece of furniture with the loose arm wedged between it, which was clearly an attempt to conceal that it was broken. I would have rathered known since the futon is designed to be pulled out and made into another bed, one of the beds included in the booking I must add, and this meant when we tried to use the futon as advertised we made the environment unsafe. We at last discovered this when our 2-year-old hurt herself (luckily, not badly) on these screws. I feel that the cost of the stay should safeguard a guest from these problems (and dangers) and I recommend that others book elsewhere.