The Maidstone New Orleans

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Loved the staff and the pool area

Location convenient by cab or uber to everything. Room was clean and staff very friendly. A low key type of vibe— not big chain , no extra fees etc. . No tv in room no frig and no maid service during our 4 day stay. We were able to take towels down to lobby for fresh ones. Recommended for a no frills out of the main action type of spot. We would stay there again

The pool was closed due to a glass breakage. The staff were friendly and did their best to address the issue. It would be nice if coffee were offered in the morning, or some other modest compensation for the loss of use of the pool. The restoration of the midcentury building and the courtyard garden is of high quality.

It was a truly lovely staycation! I swam in the heated pool, had drinks brought to me, slept in a deliciously comfortable bed. I was very well taken care of too, Cory is the best.

Small room, no TV. Bathroom is extremely small.

Manager and staff were awesome. No amenities - no TV no refrigerator no microwave no safe no telephone to call the front desk and no restaurant on site. Pool was very nice.

Very good stay, staff were all friendly and extra helpful. Room was great especially considering the price paid for it. Extremely pleased with this place. Very cool vibes, don't be fooled by the exterior, the grounds themselves, lounge, staff, and rooms were all awesome

No tv, no trash cans in room, bathroom and shower door do not close,

The room was clean, the bed was super comfy, and the courtyard, including the pool area was beautiful.

I must begin by saying that The Maidstone is a beautiful boutique hotel. Upon arrival, we were impressed by the property’s charming exterior and overall aesthetic. Unfortunately, we did not stay even one night. When we checked in on Friday evening, we were informed of the hotel details, but soon realized that the room was not adequate for our family of four or our needs. We immediately requested an upgrade; however, the staff explained that those rooms were unavailable because they hadn’t been cleaned due to staffing shortages. We also inquired about basic amenities such as irons and ironing boards, food storage and heating options, and televisions. We even suggested that the hotel keep at least a few irons and boards on hand for guests who request them. While the design and atmosphere are thoughtfully curated, the property appears to be a startup that focused heavily on aesthetics but overlooked key aspects of functionality, planning, and guest comfort. The manager assured us that Sunday’s checkout would be refunded since we canceled that night upon arrival. However, today we received an email from Hotels.com stating that The Maidstone never responded to their communication, and both nights are still being charged. To the owners, my advice would be to position this property as a wellness retreat or an unplugged adults-only stay, as it is not currently suitable for families. I would also strongly recommend bringing in a business manager who can balance design & operations