DoubleTree by Hilton Ann Arbor North

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The stuff was very nice. The room was nice and clean. The pool was shut down though for our who stay with caution tape all over it so it obviously not closed for just one day. The pool was the reason why we chose this property to stay at. With two young kids this is what they get most excited about. With the pool not able to be used and no indication before we arrived that it was closed, it was disappointing.

Nice area, clean rooms and nice staff.

The room’s thermostat had a note taped on it that said you couldn’t use it; you had to use the panel on the heating and cooling unit below the window. The heating and cooling unit’s caulking showed signs of leakage (there were brown stains on the caulking). There was no clock in the room. The lighting was very poor. The bathroom sink hot water handle wouldn’t shut off the water if you didn’t put it into just the right position. One of the entrance doors from the outside of the hotel that required the use of a room key to open had a faulty handle that had a note taped to it advising you to move the handle a certain way if it didn’t open; that is a safety issue that should be addressed. When returning to my room in the evening, housekeeping had not serviced the room. When I asked the representative at the front desk why the room was not cleaned I was told that housekeeping does not make the bed and that I could get a set of towels. The next night, I expected the room to be in disarray again, but when I entered the room the usual housekeeping was complete including the bed being made. This is very inconsistent, and caused the housekeeping staff tips, as I did not leave any. And, during checkout I was advised a receipt for my payment would be emailed to me; as of this time, I have not received an email with my receipt. I can not recommend this hotel and will not be staying here again.

Rooms seem damp all the time. Breakfast is not worth the 16.00

Everything was great! The water pressure in the shower was amazing.

Enjoy the swimming pool

The worst DoubleTree hotel. It is more likely an Inn. Stayed there for two nights during the weekend. The bar wasn't even open. No room service at the evening shift. They didn't provide blankets for the pullout sofa bed. Hotel carpet was dirty.

The fridge I. Our room 143 was broken and makes a lot of noise. We were already arrived late so I did not complain and went to bed but it’s very disturbing and hard to sleep.

This was a very average hotel that was not in the best location that charged me to park in their giant parking lot. Seems like a money grab.

Had to oay $5:a night for parking for no reason.