Soho Hotel Auckland

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All good

We booked the hotel because it advertised a buffet breakfast, and the photos online looked fantastic. However, when we arrived for breakfast, there was no buffet available and we were told to order from the menu instead. (We had paid for the buffet at booking - as it was advertised) I ordered the eggs Benedict with salmon, but it arrived with bacon instead. My wife ordered toast with bacon, but her meal arrived without any bacon. The staff took both meals back to the kitchen and appeared to simply remove the bacon from my dish and place it on hers—we could tell because it still had hollandaise sauce on it. To make matters worse, both meals were served cold. The hotel presents itself as a high-end property, but the reality was very different from what was advertised. The bathroom was made entirely of plastic with a faux marble finish, and the ceiling consisted of office-style ceiling tiles, which made the room feel cheap rather than luxurious. The blinds also let in a significant amount of light and offered very little privacy, as it was still possible to see in and out. Overall, this was a very disappointing experience and did not live up to the expectations set by the hotel’s advertising.

Bathroom door was broken.

Great and comfortable place where the staff are friendly and helpful. Rooms are great sizes. Will stay again

Great place to stay very comfortable with great staff

Easy parking and shops near by. Great value for what we payed

Reception staff were very welcoming, friendly and most importantly their smiles seemed genuine. Instructions for the basement car parking was made very clear. Note to management: give the girls a nicer uniform, make it modern and get rid of the grey colour. The girls smiles made up for the dull uniform. The first room I was allocated, was clean but the bathroom door was not hung well. This created a wide gap between the wall and door whereby personal privacy in the bathroo was an issue. Reception were great and remedied this straight away by moving me to another room. Rooms were clean and tidy but lacked the 'luxury' feel of the public spaces such as reception, lobby and restaurant. I note 'luxury' is in the hotels branding. Restaurant was almost empty when we ate there, in fact we felt that staff 'hurried' us along for dinner on Sunday night because it was 8pm and they were 'having a slow night' (staff words). They ended up giving us room service from the restaurant menu and waived the room service fee. Each meal we had, breakfast and dinner, were top-notch. Absolutely incredibly tasty so our compliments to the chef and kitchen staff. Meal portions were very good and I couldn't finish them all but oh such great meals they were. Bar/restaurant staff were friendly and attentive. Overall stay 8/10. I would stay again.

Great bang for buck. Extended my stay

The hotel itself was great, neighborhood not something and room next door was having a party

Very good clean and very nice staff