Hotel Chablis Palenque (Hotel Ikzam Palenque)

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Staff was amazing! Great customer service 10/10 Very helpful on anything you need 100% recomend this place Remember no elevator So if you can’t claim the stairs ask for the Lower level.

Our stay at IKZAM HOTEL (previously Chablis) was absolutely fantastic! The location is perfect—just a short walk to restaurants, convenience stores, and the main street in town, and only 15-20 min drive to Palenque Archaeology Site. The staff was incredibly welcoming, offering great local recommendations and ensuring our room was spotless and comfortable. The restaurant was also great with great variety of local food. Very nice pool and spacious clean room with AC. They also offer a spacious parking lot. We traveled with our 3 y/o son and stayed for 3 nights. Highly recommend this hotel to anyone visiting the area. We can’t wait to come back!

After a long trip that involved 3 flights and a bus ride, (approx 16 hrs of traveling) let’s just say Chablis Hotel was an oasis. Very nice and clean accommodations. Modern and renovated. I was welcomed with a beverage that hit the spot. The heat in Palenque is another level, so a cold beverage was such a nice touch. Beds are comfy, showers have nice pressure. And the air conditioner cools your room up quickly! I slept like a baby. I had breakfast at the hotel’s restaurant. Delicious! The staff are so welcoming and accommodating. Definitely recommend. I will be back!

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Arriving on Tren Maya we were surprised that a shuttle was waiting for us at the train station with our name to help us locate them. We did not request that. Price quoted was approx. $35 US to go to hotel from station. We were tired from the all day train ride so we paid it rather than look for a taxi, then learned trip should have been 200 pesos mx for the ride. That’s disappointing to be taken advantage of. Employees at hotel were super helpful. Helped us arrange tour the next day- however the timing of the tour pick up from ruins to the van for Misol Ha and Agua Azul leg of tour left only back bench of van with no windows no air for seating. An arduous trek over terrible roads seated like that left us sick, in pain, and angry with tour company who would stuff so many people in a vehicle. Arriving at Agua Azul, chafer recommended restaurant next to where van was parked- their selections and quality of food disappointing-better selections if you keep walking toward the falls. Morning receptionist helped us get a taxi rather than use the shuttle service that was so expensive and not looking out for our best interest in terms of comfort. Hotel location is good- quiet, just off main road, walking area. Restaurant is great! Waiter exceptional, food good, convenient that it is right on site. Tour company has same name as restaurant. I do NOT recommend tour company.

Gorgeous hotel. Great location. No issue at all.

Great location, very clean and staff are friendly and helpful. A very nice boutique hotel that is small and inviting. Surrounded by Tropical trees and vegetation which makes it feel comfortable and secure. Highly recommend.

The rooms are cosy, yet comfortable and certainly spotless. All personal have attentive to our needs. Location is key to gain easy access to the arqueologycal area, as well as o/from TrTrain Maya, or the Bus station. been kind and very

Muy hermoso todo.

Breakfast was good didn’t swim