Overall, the hotel was very nice, and the rooms were clean, comfortable, and well-maintained. The customer service throughout the hotel was excellent, and the staff I encountered were friendly and welcoming.
Unfortunately, where the hotel fell short was the rooftop pool and bar, which was one of the main reasons I chose to stay here.
On the first day of my stay (Thursday), the rooftop bar had no drinks available, and the frozen drink machine was out of service. On the second day (Friday), the weather was extremely hot, but there were no umbrellas available to provide shade because staff stated they were all broken. There were also no towels available when I arrived.
To make matters worse, the bar was not open at its advertised opening time of 11:00 a.m. When staff eventually arrived, they still had no drinks to offer because they had no ice or even bottled water available. Despite the intense heat, the pool itself was so cold that many guests only stayed in the water for a few minutes before getting out.
Because the rooftop pool and bar were a major factor in my decision to book this hotel, this was a significant disappointment. While the accommodations and customer service were excellent, the lack of preparation and poor operation of the rooftop amenities greatly impacted my overall experience.
Would I stay here again? At this time, I am undecided.
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