Unfortunately, our stay was disappointing mainly because of the housekeeping and service standards.
We specifically requested a non-smoking room, but the room we were given smelled like a smoking room, which was not what we had asked for. Upon check-in, we also noticed that the coffee cups had not been cleaned from the previous guest, and one of them had clearly been used as an ashtray. That was a very unpleasant first impression.
On top of that, our room was skipped for cleaning for a couple of days during our stay. Even worse, there were a few occasions when our used towels were replaced with another set of used, wet towels, which was extremely gross and completely unacceptable for any hotel.
The property itself may have potential, but the service department needs a major improvement. For us, this was by far the biggest flaw of the hotel and it seriously affected our experience.
They didn’t honor any of Expedia vip perks
Parking gratuit