I booked the room right as we were sitting in the plane and was about to take off for a 1 night stop in Montreal. Sadly my flight had technical issues, was cancelled and we was redirected through another city. I tried to cancel the reservation less than 2 hours after booking it. The agency said I had to call the hotel, the hotel said I had to call the agency. This was a business trip, I'm not the one paying, I use Orbitz because I find it simpler than other interfaces. However Orbitz online help is basically inexistant and both entities (Orbitz and hotel) redirecting to each other is not what I call service ... I will probably change the way I reserve things in the future, use a real agency. Travellers advice, keep in mind most reservation online platforms are the same until you run into an issue. That's when you might want service!
Borne de chargement de voitures électriques