EN HOTEL Kyoto

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Great location and value for money. Staff were very helpful and the free coffee was much appreciated.

Clean room! Small, but had everything we needed! Staff was also really friendly and helpful. Allows for luggage storage.

Convenient location, good to have a bar, relax/work space and washing machines downstairs.

Room had an unpleasant smell

The male staff members were most unhelpful and some barely spoke/understood english (they felt repeating themselves without answering the question would be ok). Often they would just stand there or go about their business ignoring you The female staff was the other extreme. very helpful and very supportive. so if you have issues, talk to one of the ladies who will actually help you out. The room was a hole in the wall with uneven floors and a steep step off coming out of the bathroom. this was made worse by the step off when leaving the room. We almost fell twice in the night - they did warn us at check in but nothing prepares you for what they told us. Construction was going on so place was quite noisy and frankly they should have shut down. Pro was connection to public transportation was good and the central location. However, I wouldnt recommend/stay if I go to Kyoto again.

I paid and used the washing and drying machine and there were no bags to bring our clean clothes up to our room, so I went up to get a bag to put my clean clothes and some other guess just took out all my clean clothes on the dirts box where people put the dirts out for the dryer. I am a girl and a guy just took out all my clothes, panties and bars out on the open area. I went to the lobby and tried to explained the situation to the staffs and there were 4 staffs and none of them helped me. I felt super unsafe and super not happy about the services. I had never stayed in a hotel feel so insulted. I will never come back again.

Very nice room and friendly staff. Room was clean and decently sized. Really close to a station so access to the rest of the city was easy. Nishiki market is a walkable distance. The Pokémon store is also very near by. A family mart is super close. A lot of dining options available

The staff were extremely polite and helpful. The quality of the hotel past the lobby was disgusting and disappointing. The photos on the Expedia website were probably taken ten years ago. The bath was moldy, the vents were full of dust, and the tatami mats were alll stained. I do recommend. This hotel is very over priced.

A great place to stay in the heart of Kyoto. Very spacious rooms and lots of amenities. The staff were very kind too.

No lights, no outlets, bed was not good etc