After booking, customer service reached out to confirm the itinerary very quickly. They were extremely prompt with their replies and accommodated our requests as much as possible. Our driver, Mr. Hong, provided exceptional service and was very polite. Since a family member needed a wheelchair, Mr. Hong proactively helped with getting in and out of the vehicle multiple times. His thoughtful and attentive service gave us great peace of mind. During the trip, Mr. Hong also enthusiastically introduced the sights along the way, making the entire journey quite pleasant. Highly recommended!