Location is perfect and the room was good, but we did have a few complaints. First, there are no coffee makers in the rooms, which is just crazy to me. Second, the walls are super thin and so our very noisy neighbors and people walking the halls at all hours woke us up at multiple times each night. Definitely not ideal when you’re exhausted from a busy day of exploring NYC. And then, the elevators were an issue, especially Sunday when we were trying to check out. We waited for over 45 minutes, even trying the service elevators that housekeeping staff suggested but eventually had to drag our large suitcases down 3 flights of stairs to try a different floor since someone mentioned that there were more elevators servicing the lower levels. Even then, we waited another 15 minutes or so and had to ride back up several floors and then stopping at every single floor on the way down, while jammed in the back of the service elevator with entirely too many other exasperated guests. I will not book this hotel again based on the elevator situation alone. There are too many other options in midtown.
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