Hotel Federale Lugano

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We thoroughly enjoyed our one-night stay at this hotel. Everything was clean, well maintained, and very comfortable. The breakfast offered a wide variety of delicious options, and the hotel’s convenient location made it an excellent choice. We would definitely recommend it and would happily stay here again.

The staff is absolutely amazing. Truly the kindest and nicest people out of our whole trip throughout Switzerland and Italy. It’s an older home but extremely clean and it’s very well kept. I normally never leave reviews but this place and staff truly stood out.

Beautiful room, great breakfast and very friendly and helpful staff

Everything was perfect, as usual - I knew this Hotel from past visits - except the arrogant, unprofessional, unqualified receptionist at checkout who spoiled everything. I seriously consider returning at the risk of meeting this person again.

Room was spacious and clean with a really nice view of the surroundings. The Staff were really friendly and also helpful.

Yes it was clean

Andrea at the front was very nice and helpful!

We had a great stay here! The location was amazing as it was so close to the city center of Lugano. We easily walked from the hotel to all the busiest spots in the city. Amazing food surrounds this place as well as stores for shopping. The included breakfast was pretty good as well! The only negative experience we had was with one of the staff. I was pushed into getting a drink I did not want, even after I declined it a couple of times, since they did not want what I actually wanted. And after, I had told them I wanted to pay for the drink bill right away, not put it on the room because I wanted to use a different card for the drink order. Again, same person kept pushing to put it on the room when I had told them “No” about a dozen times. Finally, he gave up and left so I could take care of it with the supportive staff at the front desk. Other than that abnormal experience, we had a great stay!

The hotel is situated below the train station, accessible by a steep, zigzag path. The incline made carrying luggage to station challenging.

The hotel was just below the train station but it was still very quiet. The rooms were updated and comfortable. The breakfast was excellent with a variety of hot and cold foods. We walked down the hill to dinner, sightseeing and shopping and took the tram up. Transportation was free because of the pass the hotel gives you. Excellent place to stay!