Hotel Palace Bologna Centro

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unfortunately, this was the most disappointing hotel stay of our vacation through France, Spain, and Italy. We booked one night here before our early morning flight to London, expecting a comfortable place to rest. Upon entering Room #306, we immediately found that the air conditioning was not working despite temperatures of around 90°F (32°C). We also noticed two portable fans already in the room, suggesting the hotel was aware of the issue before our arrival. The room also had a strong musty odor. We reported the problem immediately and asked to be moved to any available room with working air conditioning, even if it meant our family of four sharing a smaller room. The front desk initially questioned whether the AC was actually broken, but after inspecting the room themselves, they confirmed it was not functioning. Unfortunately, there was no maintenance available, and no alternative room was offered. What made the experience even more disappointing was the lack of empathy. Instead of understanding our situation, the lady manager on duty responded with an ungracious attitude and an unpleasant stare, leaving us feeling like our concerns were an inconvenience. With an early flight the next morning, we had no choice but to book another hotel at our own expense and pay for an additional taxi. This was the only hotel during our entire vacation that failed to provide the basic accommodations we had reserved. Sadly, we cannot recommend this property based on our experience.

I have stayed in this hotel a number of times before and it's fantastic for its location and price, but man, they really need to sort out the air-conditioning situation. They gave me a desk fan, which wasn't really up to the task, and sleeping in these conditions was not pleasant. I'm not sure if I'll stay there again as the prospect of putting up with another summer of 37/38 degree heat in one of these rooms is not a tempting one. The hotel is a bit old and shabby and needs a proper overhaul. The creaking floorboards are incredibly loud when people are walking up and down the corridors. The staff were very nice. Special mention to Antonella on reception, who was lovely and helpful.

The staff on arrival were wonderful, very helpful clear instructions, The room was as expected 3 single beds ,clean carpet and tidy bathroom. There was an air-conditioning unit in the room, As we arrived on one of the hottest days of the year, it was adequately cool in the room, although the corridors were warm and humid, the corridors did look a bit worn, but as were were not sleeping in them it didn't detract from our stay.. it was great we could leave our bags and organise a taxi when we returned back to the hotel and the staff were very helpful in assisting us. Would return.

The hotel is conveniently located in the old town, also not far from Bologna Centrale station. It is very old. The carpet is so dirty. The first night I stayed in a room with no air-conditioning. Outside temperature was 37C.They provided a small fan and I couldn't sleep at all. The second night I managed to change to an air conditioning room. But the room is very small and no window. The air-conditioning barely keeps the room cooler. I am surprised that Hotels. Com recommend this hotel.

Carpets were worn, but who cares? Clean room, good staff; biggest issue was the air-conditioning. With record heat waves passing through Europe, the AC in the room was barely adequate. This is true for many Italian hotels, and I’m told in some rooms, the a.c. was better than in others, but this is something to look out for.

Amazing location and friendly staff. The breakfast options were good!

Hotel staff was great; breakfast was good but the listing did show the room had a/c. Unfortunately just a little fan and when we stayed it was 35°. A very hot room but besides that a great place and location.

Good location, clean room and decent size. There are reviews mentioning the cinema which I could hear in the evening but didn't affect my sleep. The lift was out of service so that wasn't ideal

This hotel is extremely well located in the Old Town and ideal for a few days in Bologna . The hotel is old fashioned but elegant , and the rooms are small but functional . The staff were very helpful and answered all our queries in excellent English . The breakfast was very good and included in the price. Very good value for money and would stay here again.

This was very convenient to all the sites.