Mercure Zürich City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel was very clean,staff was very helpful. Excellent customer service. Rooms was also clean and comfortable. Although we couldn’t find phone in the room to call main lobby. We’re told later that there is a QR code in the room and we have to use that to chat. Also there was no iron in the room. Requested one and was taken care of. Overall great location 5 mts walk to train station, from where you can go around the city easily.

The hotel is very close to the train station, which is convenient. It’s very modern and in a modern office building. It’s kind of hard to find the front entrance. Our room was very modern and looked out over a courtyard in the back. Very nice breakfast was included.

Very nice Hotel. Great customer service and support.

Everything was good except the first floor smelled like some animal died there.

This was a great hotel with so many special touches that we really appreciated. From the water dispenser in the lobby to the robes and slippers in the room and the chill out areas near the spa. We enjoyed it all. It was very close to Alsetten railway station (3 min walk) which connects you to Zurich city in 2 stations. We had some accessibility needs for our trip and Lorenzo was brilliant. He really helped us a lot. His customer service was exceptional and in fact all the staff we encountered were great. I recommend this hotel and would stay again anytime.

Decided to stay 2 extra nights (that was pre-booked a month earlier) after our rail tour and we kept the same room which was fine but I had to check out in the morning then recheck in each day, why not just extend it in the computer. Then at dinner with the tour group they wouldn’t give us butter for our bread, said management wouldn’t allow it. Then 2 ladies in our group could not eat the dinner that was served due to allergies, so they ordered 2 burgers and had to pay extra, a group of 29 people and they couldn’t comp 2 burgers with fries. Also the hotel controlled the air conditioning so your thermostats couldn’t be adjusted in your room, this was in June during a heat wave, 90 degrees. Last was they were really skimpy on cocktail/wine servings

Habitación muy limpia y cómoda, aunque oscura y calurosa. El staff simplemente hace su trabajo. Lejos de Oldtown, nada que ver en los alrededores. Para conseguir lugares de comida hay que caminar 15 minutos a un sector de locales. Estación del tren a 8 minutos caminando (29 CHF/ $36 USD) pase diario para el sistema de transporte de la ciudad.

During our trip to Switzerland, we stayed twice in Mercure. Facilities are clean and crisp, perfect for our needs, and staff was friendly and accommodating. Highly recommended if you need a place close to Zurich without breaking the bank.

Really enjoyed staying there

Great friendly staff, and close to train station