Chessington Resort Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing, absolutely amazing!! Not sure what else to say but amazing! Not only do you get an extra hour in the park before it opens to the public each morning your staying at the hotel, after the pack closes you have a section of the park available to you via an entrance at the hotel, was a nice stroll with my wife and daughter, absolutely amazing, my only criticism is the prices at the bar, a bit high but I guess you pay for the experience

Our experience was amazing, everything about the stay was perfect. Staff worked so hard all round even when they were always so busy. Especially the restaurant staff. We will definitely return.

Very tired room. Could do with a refurb desperately. Nice view from the room if by he animals. Good dinner and breakfast but very expensive. Staff were pretty helpful but it’s not worth the price you pay. Good that you get 1 hour early access to the park which was 1 of the perks. Daughter likes the arcade too.

We have stayed at this hotel on several occasions and this time it was awful. We were assigned a room that smelled strongly of cigarette smoke. It was so strong that even opening the window did nothing. We had a three and six year-old (our six year-old has had issues with asthma). We asked for an alternative and were told there was nothing they could do but re-clean the room. We were told to wait in the room until the housekeeping team could visit. Half hour later the team arrived and were horrified by the smell of smoke and agreed it could not just be “cleaned”. Again we were told there was nothing much they could do really as the hotel was full. Eventually we were given an alternative room but the fact we had to ask several times and push for this is ridiculous (including phoning head office). Obviously the staff are not responsible for inconsiderate smoking guests but the housekeeping team should have altered them to the issues at cleaning then the situation could have been avoided. Overall, the hotel have to check rooms carefully and clean fully after guests who have been smoking. Guests should be alerted to any issues before sent to rooms and, when asking for alternatives, staff should act swiftly instead of palming guests off.

Firstly I booked accessible room for myself and a normal room for family. On arrival was told no accessible rooms were available. Once in rooms the beds were like concrete bench. The breakfast was disgusting and ended up with melon because they don't have to cook it.We the spent 2 days in the park which the experience was not much better the Vampire was closed and a large number of animals were not there and of course there were extensive queues. Also being in a wheelchair the slopes were difficult to negotiate pulling the chair often where I didn't want to go. Then when back in hotel the restaurant was still awful and extremely expensive for food not edible. Oh and in the park stay away from captains fish and chips it was mush and chips tasteless and disgusting. Over 3 days I only ate 2 bits of garlic bread. All in all never again.

Very good extremely clean and breakfast was great it really was a great stay and we will be going back again very soon

The hotel itself was brilliant, clean rooms with a really comfy bed. Hotel staff were efficient and friendly. Very expensive to eat and drink though. Great access to the zoo and adventure park.

Room was clean and tidy but was a little dated and could use an upgrade. The staff were friendly and the extras like the character meet was excellent.

As always the great atmosphere and friendly staff

Amazing stay at Chessington.