Costa Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great staff!

Property is situated far from tourist attractions on a secluded, residential block. When we arrived to the property, there was a man standing in the driveway who screamed at and prevented us from entering. Since we had our infant in the car, we found this property’s location too unsafe for our family. The back of the hotel faces a very busy highway. I am confused as to how this is described as 4-star and will be much more cautious when booking future locations based on Expedia’s description alone.

the front desk attendant was very helpful in helping to direct us to the nearby historic sites and local attractions. Lovely property. Parking was on site and easy to manage. Breakfast included managed by charming and capable captain. I would stay there again if my travels bring me back to the area

Booked (online) four nights hoping to be in a central location to walk to excavation sights and to train station for trips to Naples. Checked out after first night. Area around hotel was eerie and felt unsafe. No possibility to move but by car. The room was just ok but there was a foul smell from the bathroom that was probably caused by fumes from the sewage. Breakfast in the morning was quite below standards for an Italian hotel. Substandard coffee made with a clunky old instant machine. Pastry and assortment of breakfast items was quite disappointing in quality and quantity. The place did not feel comfortable at all. We could not get the three additional nights refunded; we were told because we booked through Expedia. Staff was ok. We found a lovely place in Vietri to continue our visit to the Amalfi coast.

Very small room for me and my family and the local area is sketchy at best. 45 minute drive to Sorrento which is proximate to where we wanted to be. Only a couple of rooms were occupied during our visit. Staff is nonetheless welcoming and accommodating.

I had a great 6 day stay at Costa Hotel. Staff were very friendly and helpful (but not imposing). Hotel is located very near the train station so easy access to Sorrento and also to Pompeii, Vesuvius and Herculaneum. Room was nice and functional, bed was very comfy. The staff were a high point. Always helpful and very friendly

The hotel itself was really nice but situated in a real dump and I've stayed in some really dodgy places in India and Africa in my time. It was as dirty as downtown Mumbai. The whole area was strewn with rubbish, cigarette buts and dog mess. However the local people were very friendly and the local pizzerias serve very cheap and excellent pizza. We tried the restaurant in the hotel Costa and I can't really recommend it as the pasta was pretty tasteless, if an Italian restaurant can't do a decent Carbonara then they are not very good. Breakfast was OK but nothing special. Do not use the laundry service unless you want to pay a fortune. Don't get me wrong the clothes came back clean and immaculately pressed but €129 for 2 bags of clothes is a total rip-off. If you need to do laundry walk round the corner and use the local laundrette. It's only 3 minutes from the hotel.

The hotel is fairly nice and well kept but in my opinion not a 4 star, and the staff is generally nice. Close to Pompei and ruins, by car. Located in residential area that gets very lonely at night, was scary when arriving late. There is no front desk only a guard at night, he doesn't know much how to treat guests or solve typical concerns or issues. For example their AC broke for the whole hotel at 2AM at night and the response was "sorry, I can't do anything, you can leave if you want" of course they would not reimburse the night. Other than that experience with the AC the rest of the staff were very nice, they even kept the breakfast open late that morning as they understood we would wake up late because of the tough night.

The Hotel Costa is a two star hotel at best. It is located in the middle of nowhere with its only good point the train station close by. The bathroom is too small and you can't open the windows at night because of the sound of the adjacent main road.

This hotel may be a little tricky to find but worth the effort. Very clean and comfortable , staff amazing and go out of their way to be helpful. If back in Pompeii will stay again