Enrico Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel was below par. Things were broken and dilapidated. Not good value for money as they charged quite an amount of money. I do not recommend it until they have had a full refurbishment.

The room was tiny and did not look like the pictures at all. The mattress was hard as a rock. Nothing in the apartment worked: the bathroom door didn’t close all the way, the shower door was broken, the toilet paper dispenser was broken, the bathroom light was broken, and worst of all, the mini fridge was not working, so all of the chocolate that I had bought in Belgium for my family melted in the room because we were having a heat wave and there is no air-conditioning. The door to the hotel room at a skeleton key, which barely worked, and the front door to the hotel was completely open at all hours. No security at all. DO NOT STAY HERE. Yes, Victoria is a convenient location, but the tube takes you everywhere. Stay further out and get a nicer place.

Average cleanliness. Steep stairs. No help with luggage. Bathrooms okay.

Basic property. Price was fine for the area.

I was deeply disappointed when I arrived to see how misleading the online representation of the building and the accommodation was. The room was horrible - according to the website and to reception, it was one of the better rooms. Calling it a shared bathroom was ridiculous. The number of bathrooms per room was concerning - with babies also present in the hotel. There are 3 toilets for 14 rooms (most with double or triple occupancy), with only 1 shower. The room itself was dirty, the walls were heavily cracked and discoloured, likely from water damage. It did not match the photo. The bed was warped and mattress unusable. Perhaps the most concerning part was the weird cover (a painted sock?) that was put over the fire alarm/sprinkler in the room, causing us to feel unsafe with the number of guests, the heat, and the altered fire safety. Reception shrugged his shoulders and was unconcerned. I requested a refund which was met with I cannot do anything, I requested to speak to management and was given an email as the only way to contact management. The reception (Diogo) was rude, completely unwilling help, and offered no customer service. When told we couldn’t stay, reception said if we weren’t happy he wanted the key back, meaning he is going to resell the room. I explained that it was problematic the he was doing nothing to help fix the situation. I was sworn at and belittled for renting “such a disappointing room.” I was told, “we’ve been here 20 years. We’ll be fine.”

OK for a cheap stay over in London. Its location is very convenient for Victoria stations (coach & train) , the area is very quiet with plenty of pubs and restaurants. Room was sparse but had tea & coffee making and a TV. Small hand basin with a very low water flow. Shared bathroom/toilet facilities but I knew that when I booked,

Reception was staffed politely and room was decent value. Small rooms but you get what you pay for. Amenities were inconsistent (e.g. fan did not work), but sheets and towel were clean!

The hotel is well located, a few minutes walk from Victoria Station, with local stores, restaurants, pubs etc. The bedroom was basic and small, though met my needs, the wifi was fine, and there was a fridge and portable fan, which was very helpful to sleep during very hot nights when I stayed. Staff were friendly and helpful. I was surprised to be charged for leaving bags in the hotel for a few hours after checking out, though staff did inform me of the charge.

Clean and cozy bed. Please note this is not a luxury hotel but it has all you need. Bathroom and shower assimilate a Parisian apartment. Small yet compact and clean. . We will return for future trips

This hotel is possibly the worst I’ve ever stayed in. The room was time, the duvet was disgusting as it was warm we removed it from the cover and saw the general state of the duvet. No aircon or fans in the room. Windows opened straight out onto pavement. Bathroom facilities were on a different floor and they were very unkempt and tiny. The shower doors did not close properly. Plugs sockets were hanging off the wall or held in place with silicone. 100% will not use this place again.