Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance. All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property