Rosemay Boutique Hotel Near Heathrow Airport

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Thankful to have been able to get a room here last minute. Great room, clean, and super nice staff.

Great hotel and location , staying again this month and great restaurant with great staff

I know I have given this hotel one star and all will become clear et the end. Inititally the service was great... I needed to bring my booking forward at the last minute. The hotel sorted that straight away. It did cost me an extra £20.00 but I can swallow that under the circumstances. Got to the hotel and was able to check in early another positive. I was taken to the room and it was clean and smart. the air conditioning was on and the room was cool. that was great considering it was 28 degrees outside. spent the afternoon in my room working. I was told the bar/cafe/restaurant closed at 4 so i went out to get food. I had an early start in the morning so went to bed early, lights off curtains closed and the air conditioning, whilst bearable during the day while i was working, suddenly sounded like the Heathrow flight path was just outside my room. I turned it off. the whirring continued for another 20 mins while the AC unit powered down. then the noise from other guests arriving went on for a couple of hours. The paper thin walls carried every word from every room. Around midnight I heard some guests arriving. I heard every bang as their cases hit walls and doors. they continued to talk in their room and then had a shower. I couldn't tell if they were next door, below or if they were using my shower, it was that loud. Anyway I need to stop here because I'm running out of my allowed characters. So a pretty mixed review but overall not great. I won't be returning.

Served purpose, close to airport Nothing amazing Coffee but no spoons Bed was super narrow Impersonal Hayes itself isn't great

Great stay

Good stay. Quiet location although that becomes somewhat of a disadvantage if you are late to come back. Clean property and no hassle

The worker at the front desk was very helpful directing us to the parking space we reserved and with carrying our bags up the three flights of stairs. The air conditioning was greatly needed since we were there during a heat wave.

⭐⭐⭐☆☆ Rosemay Boutique Hotel is a mixed experience. The property itself is attractive, and our room, while small, was clean and nicely appointed. The bathroom and shower were surprisingly spacious, and the beds were comfortable. We also appreciated the extra restrooms in the hallway, which were helpful when traveling with family. The location is excellent for Heathrow Airport, but not ideal for exploring London. Although there is a bus stop directly across the street and public transportation is very accessible, most destinations in central London took about an hour to reach. The staff were average overall. They were willing to lend us an iron, which we appreciated, but some interactions left us frustrated. During our stay, we were told to keep the noise down while simply watching the England vs. Croatia FIFA World Cup match at a normal TV volume and not being disruptive. This seemed more like an issue with the hotel's thin walls than with guest behavior. Another disappointment was the air conditioning. Upon arrival, we were told we could adjust it, but later learned it was centrally controlled and guests could not actually change the settings. That made the in-room controls feel somewhat pointless. Overall, the hotel is comfortable and convenient for airport travelers, but the distance from central London, thin walls, and inconsistent communication from staff prevented it from being a better experience.

The Aircon had common switch in other room..other resident stopped AC' mniddle of night. So we were without Aircon rest of night,impacting our sleep. This arrangent should be changed by management.

I have given middle ratings because we didn't actually stay. The room was for my elderly mother but when we booked, we didn't realise that the food is predominantly Asian (even the breakfast beans) and there is no provision for an evening meal as the Cafe shuts at 4 pm. My mum usually has a yoghurt and toast for breakfast around 6.30 - 7 am, but the cafe doesn't open until 8 am and there are no cereals or yoghurt on the menu. Unfortunately she chose the non-refundable option so lost £198.