LVG Hotel Collection – Casalbergo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Tein varauksen hotels.comin kautta. Hotels.com ei kuitenkaan välittänyt majoituspaikalle kuin sähköpostiosoitteeni ja jätti sisäänkirjautumiseen tarvittavan puhelinnumeron välittämättä. Sen sijaan, että majoitusta koskeva viestintä olisi hoidettu sähköpostitse, kuten kaikkien muiden asioiden osalta, majoituspaikka kuitenkin lähetti minulle in-app viestin kysyäkseen minulta puhelinnumeroa. Koska en tajunnut vastata viestiin heti, en saanut sisäänkirjautumistietoja lainkaan. Odotimme majoituspaikan ovella yli puoli tuntia soitellen erilaisiin numeroihin. Lopulta saimme kiinni majoituspaikan asiakaspalvelun, joka osasi välttävästi englantia. Kahden euron turistiveron maksaminen oli ensin esteenä sisäänkirjautumiselle ja lähetetyt maksulinkit eivät toimineet, vaan antoivat toistuvasti errorin. Missään ei tietenkään kerrottu, että sisäänkirjautumista ei voi jatkaa ennen kuin turistivero on maksettu ja siihen ei löytynyt linkkiä mistään muualta kuin asiakaspalvelun kautta kysymällä. Juuri tämän vaikeammaksi sisäänkirjautumista ei voi tehdä.

蠻不錯的選擇，適合渡假、洽公、長時間入住的飯店，推薦大家。

Enregistrement et payer les taxes de séjour sur des sites en ligne. Reçu en SMS sur WhatsApp.Très long ,et il faut envoyer aussi le photo de la carte d'identité recto-verso. Nous avons eu aussi une personne en ligne.

Hugely spacious and charming room opening to the courtyard. Inside, the hotel is decorated with high-quality, beautiful artwork that was a delight to examine each time we came home (don’t be put off by the cheap looking red bows on the outside of the building). Location was good and close to the metro. Tons of eateries all around and a good neighborhood vibe. An easy walk to Galleries Lafayette and the Palais Garnier. You can hear the low rumble of what I think is the metro line below, but it’s a fairly quiet sound. Overall, we would definitely stay here again.

Problemas com o check-in. Falha na comunicação. Fiquei 2 horas esperando envio de senhas para entrar no apartamento.

Although off a very busy road, property was super quiet, especially at night. Stresa was less than a half hour drive away. Supermercato was a two minute walk. On a rainy day the gym next door let us try the facilities for free

Spacious apartment. Very clean and felt safe

Bathroom dingy and needs to be remodeled. The bathroom vanity countertop should be a different material. No hand towel hangers in the bathroom sink area. The kitchen faucet was hard to open and close. I kept hitting the light fixture above dining table, was too low, and not in the center of the table. I asked not to be disturbed the entire time i was there but i had housekeeping service while i was out. 😡 You could only watch few tv channels, the rest of the channels due to maybe loose or damaged connection had a weak signal, resulting in scrambled or pixelated channels. There were couple of pillows left in the wardrobe that had sweat smell.

At the check in I asked not to be disturbed the whole time i as staying there, and also confirmed the next day that I dont need housekeeping services but on the day before check out i was out for a few hours and when i came back the housekeeping had gone into my room. 😡

Helpful staff. Great location for people working in the area.