Stay Hotel Porto Centro Trindade

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The location is good. The property is clean and you have just what you need. The AC was not the best as I was not able to adapt to what we needed. In general, I would recommend it for a short stay.

Home feeling with friendly staff I did sleeping very well Spacious and clean room and very nice and bigger bathroom

The location is close to the city center and within easy walking distance to the city proper. Our room was clean, well maintained, and had all the basics we needed for a comfortable stay. The only downside was the check-in experience. We arrived around noon, and although our room was already ready, we were told we could only check in early if we paid an additional fee.

Kind, responsive staff and decent breakfast spread.

Clean room - great location

Unfortunately, my husband and I did not have an excellent experience at this hotel. We traveled from Canada in July during the hottest week in Portugal and the 1 thing we were looking forward to after getting off the plane and transiting to our hotel and walking in the heat with our luggages was going to relax in a nice cold room but when we got the room we noticed the AC system was broken! When we contacted front desk they claimed to be aware of the situation and all they could offer was a fan and a cold bottle of water. They told us to contact them in an hour we waited and nothing was ever done. They claimed the maintenance man never came and could not be contacted. We asked to change rooms but unfortunately, all the rooms on floor 4 and 5 had no working AC and all the other rooms were occupied. When we asked to speak to a manager or anyone above they claimed there was no manager on site, when we asked to be moved to a sister hotel they said there was non available. They kept saying the maintenance guy was unable to come and they had no idea when it would get fixed. My husband and I were there for 2 nights and the whole reason why we chose the hotel was not only for location but because it claimed to have AC. The only thing they managed to offer was a free breakfast for the next day (our check out date) my husband and I were not happy with the experience we had here and the lack of effort that was made. If the AC issue could have been resolved, we would not have any problem

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Next time we visit Porto we would not hesitate to stay again at this hotel.

It’s a wonderful value vs. price

The room was a reasonable size and the bed was extremely comfortable. The room was incredibly clean. The staff were very friendly and helpful. It is close to the Trindade metro station which links directly to the airport. Highly recommended!