Hotels in Zermatt

A very nice hotel. Room has a view of the Metahorn. enjoyed our stay there tremendously. A bit far from train station but hotel does have shuttle rides for check in and check out.

The location is great and the room is clean and comfortable with a little peek at the matterhorn. Only issue is the pillow is paper thin, would have a much better sleep with a better pillow.

Overall Experience: The hotel was very cozy and comfortable, clean, and the breakfast was good. The transportation was also super convenient, with the station about a 5-minute walk away. Serious Safety and Privacy Issues (Hotel must address this!) The room door lock could not be deadbolted from the inside, meaning someone from the outside could open the door and enter at any time. This severely compromised my sense of security and privacy! What was even more infuriating was that my check-out time was 11:00 AM. At approximately 10:55 AM, while I was still undressed and packing my luggage, a staff member suddenly opened the door without knocking or confirming, urging me to check out. The person saw that I was undressed, and instead of immediately closing the door and stepping away, they actually left the door wide open and stood there talking to me for a full 2 minutes! It was absolutely speechless and infuriating 🙄. Suggestions for Improvement: 1. Please respect guest privacy! Always knock and confirm before check-out, instead of directly using a code or key to open the door! 2. Regarding check-out time, I hope the hotel can be a bit more flexible for a few minutes, or at least provide a reminder at the designated time, rather than intruding before the time is up. 3. Please upgrade the room door locks as soon as possible to include an internal deadbolt (safety latch) function / provide a "Do Not Disturb" sign!