How can we help you?

  • Your bookings
    • Before you book
    • After you book
    • Reviews
  • Payment & receipts
    • Payment
    • Receipts
  • Booking changes & refunds
    • Amending your booking
    • Refunds
  • Promo codes & KlookCash
    • KlookCash
    • Promo codes
    • Gift cards
  • How to use Klook
    • Signing up to Klook
    • Your Klook account
    • Using the Klook app
    • Klook Upgrades
    • Satisfaction Guarantee
  • During your activity
    • Airport transfers
    • Klook gift cards
    • Car rentals
    • Thailand ferries
    • Malaysia ferries
    • Vietnam ferries
    • eSIM
    • Events & shows
    • Klook Pass
  • Trains
    • Europe trains
    • Mainland China trains
    • Japan Rail Pass
    • Japan trains
    • Taiwan trains
    • Hong Kong High Speed Rail
  • Hotels
    • Hotels booked on Klook
    • Hotel vouchers
  • Value Packs
    • Confirmation
    • Getting & using promo codes
    • Cancellations & refunds
  • Flights
    • Flights booked on Klook
  • Buses
    • Korea intercity buses
Help Klook Rewards Membership tier I've paid, but my membership tier progress hasn't been updated. Why?

I've paid, but my membership tier progress hasn't been updated. Why?

Your membership progress will be updated within 24 hours after you’ve completed your booking. For example, if you’ve booked a hotel, your progress will be updated only after you’ve completed your stay and checked out.

Was this information helpful?
Helpful Not helpful

Other FAQs in ""

  • What is Klook Rewards?
  • How do I progress to the next tier?
  • How do I maintain my tier?
  • Can I progress directly to Platinum if I am currently an Explorer member?
  • How is my spending amount calculated?
  • What happens if I cancel a booking?

© 2014-2025 Klook. All rights reserved.