Luggage Delivery Service between Tokyo Hotels and Airport/Tokyo Hotels and Tokyo Hotels
- Luggage Delivery in Tokyo: Check Klook’s Tokyo hotel delivery coverage here
- Hassle and stress-free trip: No need to drag your bags across the city while you’re doing some last-minute shopping or sightseeing
What to expect
Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- How to use
- Select your preferred delivery date and make a reservation for your seamless experience.
- You will receive a Transaction No. via email from Airporter within 24 hours of order confirmation. Please upload your [Luggage] and [Accommodation Confirmation] from the [Upload Photo] button in the reservation confirmation e-mail
- Write the Transaction No. on your luggage tag and put the tag on all the pieces of luggage you plan to drop off at the reception desk
- The driver will pick up your luggage and deliver it to your accommodation or airport
- Drop off and pick up
- Drop-off time for same day delivery is on or before 9:00am
- Your items will be ready for pick up at the airport after 4:00pm or at your next hotel/accommodation after 7:00pm of the same day.
- If you need your items delivered before 4:00pm, please drop off your luggage one day in advance. The driver will collect your items before 9:00am of the previous day, and your luggage will be ready for pick up on the following day
- For airport pick-ups, failure to collect your items will result in a penalty of JPY1,000 per day for each luggage
- For sending from a hotel, the luggage drop-off time for same-day delivery is no later than 9:00 am
- For sending from the airport or Tokyo Station, the luggage drop-off time for same-day delivery is no later than 13:00
- Luggage guideline
- Each piece of luggage cannot be more than 180 cm (sum of length, width, and height)
- Luggage cannot weigh more than 30 kg
- The value of baggage must not exceed JPY100,000
- Items accepted for delivery: suitcase (check-in or carry-on size), irregular items such as snowboards, golf bags, etc.
- Items not accepted for delivery: Wallets (cash and credit cards) identification cards (passports) jewelry (diamonds and pearls), flammable materials (fireworks), poisons (those prohibited by Japanese law), all animals including pets (dogs and cats), insects, reptiles, and fish. In addition, poisonous plants are not allowed as well
Additional information
- If your luggage does not meet legal requirements, it will be refused even if the booking is a success. Customers will bear all losses, legal liabilities, and consequences that occur
- Please check your luggage upon pick up. Take a photo if you find something wrong for consultation with our customer service staff. After the luggage is confirmed as received, the service is complete and the operator no longer bears any responsibility
- The luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include luggage handle and wheel damage, accommodations or airfare costs
- Please note that Klook is not liable for any damages listed here
- If the service could not be used due to flight cancellation or considerable delay as a result of unforeseen circumstances, please provide proof of flight delay or cancellation. In such cases, you can reschedule or request a full refund. Please note: you will receive the notification email from “Airporter” at the following timing: When the booking is completed, when the driver picks up the luggage, and when the driver drops off the luggage at the destination counter Please kindly see ”How to Use” instruction in the email from Airporter, as the operation differs depending on the hotel you will stay at
- Carry-on baggage: Total dimensions (length + width + height) up to 120 cm; maximum weight 30kg
- Checked baggage: Total dimensions (length + width + height) up to 160 cm; maximum weight 30kg
- Items exceeding 160 cm but within 180 cm in total dimensions are categorized as Unregulated Size (e.g., strollers, golf bags, etc.)
Location
Contact us
Reviews
So glad I booked this delivery service (Airporter)! I used Airporter to send my suitcase from my hotel in Tokyo to Narita Airport, and the experience was excellent from start to finish. The communication via email throughout the process was clear and reassuring: I always knew what was happening and what to expect next. One thing I especially appreciated was receiving timely updates when my suitcase was collected and delivered to the airport. It gave me peace of mind knowing my luggage had arrived safely ahead of my flight, and meant I had extra time up my sleeve to explore Tokyo. When I got to Narita airport, the pickup counter was easy to locate, with clear signage and a smooth retrieval process. Overall, the service was reliable, efficient, and stress-free. Definitely something I’d recommend to anyone looking to travel light and avoid hauling luggage through the city.
highly recommended for tourist travelling from Narita Airport to center Tokyo. Reasonable price. should book 2-way trip for better price. easy to redeem tickets also. just need to present your klook code at the Ticket counter at KS line of Ueno st.
Excellent Luggage Delivery Service! I recently used Klook's luggage delivery service, and I was extremely impressed! The entire process was smooth and hassle-free. My luggage was picked up from my hotel in Tokyo and delivered to Narita Airport on time without any issues. It was such a relief not to have to carry heavy bags on public transport. The service was efficient, the staff were friendly, and my luggage arrived in perfect condition. Highly recommend this service for anyone looking for a convenient, stress-free way to get their luggage to the airport! Will definitely use it again in the future.
Easy to use, easy to find the kiosk and it was hassle free. At first we thought we need to travel around Tokyo with our luggage but because of this service we got to enjoy our first day here Tokyo without any problem and hassle
recently used the luggage forwarding service from Narita Airport to my hotel, booked through Klook, and it was incredibly convenient. After arriving at the airport, I easily found the luggage forwarding counter and the staff were quick to assist. I simply filled out the necessary paperwork, and they took care of the rest. The process was seamless, and I didn’t have to worry about carrying heavy bags or dealing with them during my transit. My luggage was delivered directly to my hotel the following day, exactly as promised. The best part was that I could freely explore Tokyo without being weighed down by my suitcase. I highly recommend this service for anyone traveling to Japan, especially if you want a stress-free start to your trip. It’s worth every yen for the convenience, and Klook made the whole booking and delivery process super smooth.
Highly recommend this service. We use it to send our difficulty to carry duffle bag to the Haneda aiport ahead of us. We dropped it off before 9am in the morning at our hotel and when it it arrived at the airport, they send me an email. We picked it up at the airport on the 3rd floor of terminal 3. We love this service and will use it again and again. The price is so worth the convenience of traveling hands free.
Airporter! You are so awesome and efficient! I’m so very happy for your service, you made my last day so much easier by not having to carry my heavy suitcase all the way to the airport! I highly recommend this service! They are on time! In fact, my suitcase arrived earlier to the airport than I did haha
Fantastic idea!!! Really beneficial to all travelers to use the service to transport luggages hassle-free. It really save me from the stress and struggle of carrying heavy luggages. Pick up it from the airport pretty quick after showing the code. Can't really express my happiness and liberty to travel with this idea.
best decision ever! don’t have to lug the luggage around. they are very prompts in email! also update when they picked and delivered the luggage. downside is that cannot add on luggage once purchased
Convenient and hassle free. My check-out time was 10am and check-in to my next hotel was 3pm, good decision I booked this, I roamed around freely and conveniently. They also send you update via email once they pick up your luggage from your previous hotel and once delivered.Thank you Klook.
FAQs
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