Hangzhou West Lake & Alibaba Headquarters Full-Day Tour with Tea Village

Additional information

Prohibitions & Limitations

• The activity is able to accommodate the following dietary requirements: Halal certified
• The activity is able to accommodate for allergies, gluten intolerance, vegetarian diets or other dietary needs
• The activity is able to accommodate the following dietary requirements: lactose intolerance
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.

What to bring

• Valid ID / Passport (with 6 months validity)

Accessibility

• This activity is stroller and wheelchair-accessible

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)

Booking changes policy

• Change are allowed until 8 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Redemption information

• We will contact you via WhatsApp or email 24 hours before departure. Please check your messages carefully.
• Alibaba (Outward Bound Area): You will visit Alibaba's Open Zone (Zone B), which includes basic external environment, corporate culture, and other simple scenes. (Please note: This does not mean entering the Alibaba office area & A zone)

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Free for children aged 0-6
• Children with a height of 130cm and above will be charged the same rate as adults