[Merchandise] 2026 RAIN CONCERT <STILL RAINING:ENCORE> - TAIPEI

• Online pre-order time: 2025/12/04 12:04～2025/12/07 23:59
• On-site sales time: 2026/1/17 (Sat) 14:00 (If sold out earlier, it will end early, subject to on-site information)
• Peripheral merchandise is available in limited quantities, while supplies last. There is no limit to the purchase of all items.
• The first 50 customers with a single order of NT$8,000 or more will receive a Rain autographed poster. If the number of online pre-orders exceeding NT$8,000 exceeds 50 (arranged in order of order completion time), autographed posters will no longer be distributed on-site.
• An online pre-order counter will be open on-site. Please provide proof of purchase during the on-site sales time to collect pre-ordered merchandise.
• When purchasing, please carefully check the quantity, items, and condition of the merchandise with the on-site cashier. Once you leave the peripheral merchandise sales counter, no returns or exchanges will be accepted. (Defective merchandise can only be exchanged once.)
• Product images are for reference only. The actual product shall prevail on-site.
• In response to environmental protection, bags will not be provided for on-site pickup. Please bring your own shopping bags.
• The organizer reserves the right to interpret, modify, change, and terminate this event.

Exchange Notice｜

• Limited to exchange within the specified date and time. Please arrive on time.
• When exchanging, you need to show the QR Code. After the ticket is verified, please follow the instructions of the on-site staff for exchange.
• All exchange vouchers are electronic QR Codes. Please be sure to comply with the admission system. Admission vouchers will be sent to the Klook order details page immediately: Log in to the Klook App > Click “Account” in the lower right corner > Click “My Orders” > Click Order > View Voucher. Or check your email.
• Exchange vouchers may not be transferred, resold, or reused, and are limited to one admission only.
• If underage audiences successfully make a reservation and the registered information is for a minor, it is deemed that the consent of the legal representative has been obtained. All relevant legal responsibilities shall be borne by the legal representative, and the organizer and ticketing platform shall not be responsible.

Purchase Notice｜

• Exchange Verification: Please have your QR Code ready when redeeming.
• Operational Adjustments: If there are any changes in the on-site situation, the organizer reserves the right to make adjustments based on the actual situation. Please refer to the on-site announcement.
• Merchandise Pickup Reminder: Once the merchandise has been picked up on-site and you leave the venue, no returns or exchanges will be accepted for any reason. Please be sure to check the condition of the merchandise immediately upon pickup. If the merchandise has obvious visible defects, you can only exchange it for the same merchandise on-site if you have the “purchased merchandise + invoice or receipt + original payment method”. However, if the merchandise is sold out, only a refund can be processed. We apologize for any inconvenience.
• The organizer and the ticketing platform are not responsible for any losses caused by purchasing merchandise through non-official channels (such as online second-hand platforms, illegal imitations, market personal transactions, etc.) and cannot guarantee the quality and safety.
• To protect your rights, please be sure to purchase authentic products through official authorized channels.

Refund Policy｜

Online Refund: Before the QR Code is redeemed, the deadline for requesting a refund is within 3 days (inclusive) of the purchase date. For example, if you purchase on 2025/12/1, the refund deadline is 2025/12/4 (inclusive). Refunds from 2025/12/5 (inclusive) will not be accepted. Please contact Klook customer service for online refunds.

Log in to the Klook App > Click "Account" in the lower right corner > Click "My Orders" > Click Order > Scroll to the bottom "Online Customer Service"