Sun Life The Big Bounce World Tour - Hong Kong

Important Ticket Information

• Bouncing time is 90-minute per session, providing access to The World’s Biggest Bounce House during a designated 40-minute time slot (Session A or B), as well as unlimited access to all other attractions.
• Entry to The World’s Biggest Bounce House will be arranged according to arrival time. The first 350 guests to arrive will be assigned to Session A, while the remaining guests will be assigned to Session B. Please note that visitors must enter The World’s Biggest Bounce House during their assigned session. To bounce together, make sure your friends and family arrive with you!
• All visitors must purchase a ticket to enter the event grounds, including the accompanying adult caretakers. Ticket price is the same for adults and kids of any age. This includes parents and adult carers (adults aged 18+) who are accompanying children. Infants under 1 year old accompanied by adult ticket holders may enter the event grounds free of charge.
• During Junior Sessions, Bigger Kids Sessions and After Dark Bigger Kids Sessions, children under 12 must be accompanied by a ticket-holding parent/carer (adults aged 18+) to enter the event grounds and inflatables. Children ticket holders aged 12-17 may enter the event grounds by themselves.
• All of our attractions have a maximum weight limit of 245lbs (111kg) and a maximum height limit of 193cm (216cm for The World’s Biggest Bounce House). A minimum height restriction of 90cm applies at our inflatable obstacle course.

FAQ

THE EVENT

• What time should I arrive? Please arrive 15 minutes in advance of your session start time for registration, with your QR code printed or ready to show on your phone. This can be found on your confirmation email. On-site staff then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time. Your ticket includes a 90-minute session that grants a designated 40-minute time slot on the World’s Biggest Bounce House and unlimited access to The Giant, Sport Slam, and AirSPACE Pink Alien zones. Entry to The World’s Biggest Bounce House will be arranged according to arrival time — the first 350 guests will be assigned to Session A, and the remaining guests to Session B. This arrangement ensures everyone has plenty of space to bounce safely and comfortably. To make the most of your experience, please arrive early and queue in advance for your assigned time slot.
• What if I am late to my session? Showing up late to your session will not prohibit you from being able to enter, however your 90-minute session, as well as the 40-minute slot on The World’s Biggest Bounce House within this session, will not be extended further than the original ending time.
• Is there an age limit? Anyone aged 0-100 is welcome! For convenience, we’ve split each session into different recommended age groups.
• Junior Sessions are for kids aged 7 and under (aged 0-7) accompanied by parents/carers (18+ adults) with a separate ticket.
• Bigger Kids Sessions and After Dark Bigger Kids Sessions follow the same rules but are for children aged 0–17. Children ticket holders aged 12–17 may enter the event grounds by themselves.
• After Dark Sessions are open to anyone aged 18 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules.
• Can I bring kids to the After Dark Session? No, but families with kids aged 17 and below can join the ‘After Dark Bigger Kids Session’. ‘After Dark Session’ is for guests aged 18 and above and features high-energy activities, loud music, flashing lights, and an adults-only environment, so it is not suitable for kids — this is to ensure their safety and comfort.
• Do all children need to be accompanied by an adult to enter the inflatables? It depends on their age. Only children under 12 must be accompanied into the event grounds and inflatables by a paying parent/carer (adults aged 18+) with their own ticket.
• I’m a parent, do I need a ticket? Yes, you need a ticket to enter the venue. For safety, we do require that any kids under 12 are accompanied into the event grounds and inflatables by a parent/carer /carer (18+ adults) with their own ticket.
• Is there a minimum age limit? Only in the Dark Night Party Sessions where everyone must be aged 18 or over.
  We run a safe event and we have multiple staff working throughout our event to ensure safety and good behavior.
• Are there any weight/height restrictions? Yes. All of our attractions have a maximum weight limit of 245lbs (111kg). The World’s Biggest Bounce House has a maximum height limit of 216cm and all other attractions have a maximum height limit of 193cm. Guests who exceed these limits cannot participate. A minimum height restriction of 90cm applies at our ‘The Giant’ obstacle course.
• How long does each session last? Our ‘Access All Areas’ pass gives you 90 minutes to experience our 4 unique attractions. This includes a dedicated 40-minute time slot on The World’s Biggest Bounce House, plus unlimited access to The Giant, Sport Slam and airSPACE Pink Alien. There will also be plenty of seating and food vendors for those who want some downtime, and kick back and watch the fun unfold.
• Is there a dress code? Socks must be worn at all times on the inflatables. Bouncing socks are available for purchase at the event for those without socks. You may also want to bring spares so you can change into a clean pair after the event. You can wear shoes to get between the inflatables. There will be a covered inflatable ‘shoe zone’ to leave shoes before you enter. Please keep an eye on the weather and dress appropriately. If the sun is out we suggest wearing knee or full-length pants to minimize exposed skin and sunburn. Light/thin activewear rather than jeans will keep you cooler and give you the most flexibility on the inflatables. Sun visors, sunscreen and water are also recommended items to pack. The inflatables might be a little wet if there has been rain, or from morning dew at our morning session so we recommend bringing a change of clothes, especially socks.
• What happens if I can’t find my child? If you are unable to find your child please contact a member of staff who will be able to issue a “Lost Child” alert via our radio system. Our staff may ask for some details such as a description of your child, what they are wearing, and where they were last seen. Once the alert has been broadcast and the child has been found, they will be escorted to the Parent & Child Meetup Point where they can be reunited with a parent or guardian.
• What happens if my child can’t find me? If a child is unable to find their parent or guardian, they should approach a member of staff who will be able to raise a “Lost Parent” alert and safely escort the child to the Parent & Child Meetup Point where they will be monitored by staff until a parent or guardian is available to sign the child out. The child may be asked for a description of the parent, along with what they are wearing and where they were last seen.
• What goes on inside The Big Bounce? Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.
• What goes on outside the four attractions? More than just a bounce session, this is an actual day out – One ticket, FOUR awesome experiences! We have a variety of inflatable chill-out zones! Bouncers can recover and moms and dads can hang out in the shade, whilst the kids enjoy their sessions. We will have food and drink available at our event. Our MC will be roaming the Big Bounce site getting everyone vibed before each session starts! So, come down early and make a real day out of all that we have to offer.
• Can we come as spectators? While it won’t be possible to spectate on what’s going on inside the inflatables, you may come down to our site with an entry ticket.
• Do we need to be super-fit to attend? Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
• What happens if it’s raining? Will the event still go ahead? The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk, we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. Ticket holders of cancelled sessions may reschedule their visit to other available sessions of the same session type in the following event period. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email and on the Facebook event page (https://www.facebook.com/thebigbounce.asia). You can read more about weather policy HERE.
• Does it get too hot in the sun? The Big Bounce is an outdoor event. On sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen.
• Will the event be exactly as advertised? Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
• How much is parking? Parking will be available on WestK or close to the event site. You may look for more details on WestK’s official website: https://www.westk.hk/tc/parking

My Tickets

• Can I buy tickets on site or are they only available online? Walk-ins are available with limited availability. To guarantee your spot we recommend purchasing in advance online from Klook. Sessions do often completely sell out in advance of the event.
• Can I get a refund on a pre-purchased ticket? All ticket sales are final and no refunds are available. To avoid disappointment, we recommend checking your calendar and selecting the date and time of your visit carefully.
• Can I transfer my existing booking to a different session? Bookings are final and cannot be transferred to another session or refunded. To avoid disappointment, we recommend checking your calendar and selecting the date and time of your visit carefully.
• I’ll be bringing my infant with me. Do they require a ticket? Infants under 1 year old accompanied by adult ticket holders may enter the event grounds free of charge.
• Do I need to print tickets or can I show them on my phone? You will need to show your QR code printed or ready to show on your phone for entry.
• Can I transfer my tickets to someone else? Yes, as long as the QR code is unused and the ticket holder(s) meet the criteria of entry of the concerning session.

OTHER STUFF

• My event was cancelled or postponed. What happens now? Contact Klook Customer Service for further arrangements.
• Will there be vendors? Can I bring my own food / drinks / coolers? We will have food and beverage vendors at our events. Outside food and drinks, except water, are not permitted. Thank you for your understanding!
• Can I take my camera inside The Big Bounce? We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers! For safety reason, no tripod, monopods, selfie sticks, drones or similar photo-taking device are allowed to be used on inflatables.
• How often are the inflatables cleaned? We care a lot about cleanliness and have strict cleaning protocols in place. Attractions are cleaned between each session. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
• I’m pregnant, can I still bounce? For your safety and the safety of your baby, we do not recommend using the bounce house if you are pregnant. Bouncing can involve sudden movements and impacts that may not be safe during pregnancy. We advise you to consult with your healthcare provider for further guidance.
• Is there somewhere to store strollers / bags / belongings? We have a dedicated, enclosed, self-managed ‘Sneaker Storage’ tent where you can leave sneakers etc. This is unmanned though so it’s not recommended that you leave anything valuable. Lockers are available to rent to securely store bags and belongings whilst bouncing. These are available on a first come, first served basis. Please allow extra time for arrival if planning to rent a locker.
• Can I bring my dog/pet? No pets are allowed.
• How do I contact lost and found? All turned in lost and found items can be picked up during event hours. After the event, valuables will be turned into the local police station and can be picked up there.
• What if I have more questions? For all other inquiries please get in touch here.

Safety Rules of The Big Bounce

• Please be careful at all times and be mindful of all the other bouncers around you. Following these rules will help ensure everyone bounces safely.
• Do not jump down from any areas of height within the inflatables. Always use the provided steps or slides.
• Somersaults, backflips and other dangerous maneuvers are not permitted.
• You must never jump into a ball pit. Enter and exit carefully looking out for other guests within the ball pit.
• Keep your head above the balls in the ball pit at all times.
• When using slides, always slide down feet first, while lying down with your arms crossed over your chest. Never go down a slide head first.
• Only ever Slide one person at a time down any slide. Do not sit infants or children on your lap.
• Never use your foot as a brake when using a slide. Allow yourself to come to a natural stop at the bottom of the slide.
• When using the Skyscraper Slide, use the hessian sacks provided to help avoid friction injuries
• When jumping or moving around the inflatables, leave distance between yourself and other guests.
• Always be sure to follow the guidance and advice of event staff.

Arrangements under special weather conditions

• Tropical Cyclone Signal No. 1, Strong Monsoon Signal or Excessive high wind speeds on-site
• Depending on the wind speed on-site. If the on-site wind speed remains within the safe range, the event will proceed as normal.
• If the on-site wind speed exceeds the safe range, the event will be temporarily suspended until the wind speed returns to a safe level.
• Yellow, Red, & Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 3 or higher
• In Effect Before Event Opening: Event will be closed and resume around 2 hours after the signal has been cancelled. If the signal remains in effect by 4pm, the event will be closed for the day.
• In Effect During Event Operations: Event will close after Observatory issues a signal forecast. Please pay attention to announcements on-site and on social media for the actual closing time. It will reopen approximately 2 hours after the signal is lifted. If the signal remains in effect until 4pm, it will remain closed for the entire day.
• For instant updates and arrangements regarding the event operations during special weather conditions, please keep a close eye on the event’s Facebook page: https://www.facebook.com/thebigbounce.asia
• If the event is temporarily suspended due to special weather conditions, your session can be rescheduled under the following circumstances:
• The event session cannot start and remains closed 15 minutes after that session start time.
• The event session starts but is suspended 15 minutes or earlier before the session end time.
• The ticketing platform you booked with will contact you via email within 24 hours after the session cancellation regarding follow-up arrangements. Please check your email for the notification.
• Ticket holders of cancelled sessions can rebook a session of the same session type during the remaining event period, subject to availability. We recommend that affected ticket holders make reservations as soon as they receive the rescheduling arrangements.

Terms & Conditions

• Bouncing time is 90-minute per session.
• All sales are final. Strictly no changes to sessions or refunds.
• Socks are compulsory and not included in the ticket purchase. Grip socks may be available for purchase with limited quantities.
• No outside food or drinks can be brought into the event grounds.
• No food or drinks are allowed in the inflatable attractions.
• For safety reasons, no pets (dogs and cats) are allowed in the event grounds.
• No smoking is permitted.
• Entry into the restricted access area is strictly prohibited due to potential hazards from electrical connections and blowers.
• Some inflatables contain strong lighting and loud audio effects, which may cause sensory discomfort in an instant.
• If a session must be rescheduled due to weather conditions, please promptly rebook your session according to the notifications and arrangements provided by the ticketing platform. The organiser will not provide refunds for participants who are unable to book alternative sessions.
• In the event that the Event must be temporarily suspended due to weather, safety, maintenance, or other reasons, the organizer reserves the right to close the Event immediately without further notice.
• In case of any disputes, the organizer reserves the right of final decision