Las Palmas by the Sea All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I recently stayed at Las Palmas by the Sea for a wedding and unfortunately my experience was disappointing overall. The positives: the hotel staff outside of the sales team were friendly and helpful, the wedding we attended was beautiful, and the shower had great water pressure. The food, however, was very average. Most dishes lacked flavor, and the desserts seemed to be the same thing every day with only different colors or decorations. Nothing stood out as memorable or worth looking forward to. What really ruined our stay was the vacation membership sales presentation. We were approached with what sounded like a simple offer involving a free bottle and a city tour in exchange for some of our time. What was not clearly explained upfront was that this was actually a sales presentation for a vacation membership. Once we realized that and declined, the experience became extremely uncomfortable. The representatives we dealt with were very persistent and seemed unwilling to accept "no" for an answer. The interaction felt misleading and high-pressure rather than welcoming. Guests should proceed with caution and fully understand what they are agreeing to before attending any presentation. Another major issue was the room temperature. The air conditioning never cooled the room enough, and with the heat and humidity in Puerto Vallarta, it became uncomfortable to relax or sleep. It was frustrating enough that I ended up booking another hotel.

This property is outdated, worn down, old. Needs a lot of renovation and upkeep.

It was awesome

Extremely noisy. Bad food. You will basically suffer here

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I really hoped reviews were wrong but unfortunately they are not. Food was not good. Omelettes, pancakes and paninis were good but the buffet was slop . This resort cuts far to many corners on service, nothing from the bar before 11am so no mimosas at breakfast

I am a single senior so i wish they'd put me near the adult pool, but instead over the children's pool. I'll know better next time. Otherwise I found the staff wonderful, the food very good and I will return.

Not enough smoke pits we all ways fiting to have a smoke, the stuff was excellent, the management not so much very snobs, no communication or peaple skills, so everyone sad the same thing

We stayed from the end of March to the beginning of April . All we have to say is the staff especially FIDEL AND IVAN at the open late bar by the pool were literally phenomenal . They treated us with sooo much care , we made sure we did our part in giving them good tips , definitely recommend this hotel , the food is great all the staff are amazing and very friendly, we are bilingual but the staff definitely is very good with their English , will be coming back!!!

We very much enjoyed the resort. only ask would be a mini fridge in the room. We drink 6~8 litres of water a day, and having cold water would be wonderful.