Hotel ILUNION Aqua 4

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location, and nice hotel.

Las habitaciones no tienen microwave, algunos outlets no funcionan, el wifi es itermitente, el hotel esta dentro de un centro comercial, lo cual es conveniente, pero no proporcionan informacion en el hotel acerca del centro commercial, sus horarios de acceso.

Hébergement bien situé à proximité de la cité des arts et des sciences et annexé au centre d’achat. Chambre propre mais cependant, porte de salle de bain qui ne ferme pas complètement et givrée donc on voit à travers. Mais le plus gros point négatif, air climatisé qui arrête de fonctionner la nuit donc on se réveille tout en sueur avec une température de 28 degrés dans la chambre. Donc, s’il fait chaud à l’extérieur, ce n’est pas agréable. Pour le reste, bel établissement.

The hotel location is located in safe area and near many restaurants and shopping centres. But the room furniture is outdated with a very basic decor. Moreover the room and hallway both have an odor and not pleasant smell.

For the Property, I did like how it looked. I like that it was very convenient to the adjacent shopping mall where there were access to fast food restaurants in addition to regular restaurants. But once I was in my room, I noticed several issues. First one was the phone receiver, which had electrical tape wrapped around it holding it together. Second issue was it appeared to look like a burn hole of some sort caused by either a cigarette or something hot that burned a hole through the bed covering. The third issue was the desk lamp was broken. The fourth issue was the tall lamp behind the sitting chair appeared to have a lot of residue from either nicotine or some greasy product, which was gross. These issues were brought to the attention to the hotel and After time wasted trying to have it resolved they did the following: replace the Desk lamp, replace the phone, removed the bedding and removed the lamp located behind the sitting chair. Ultimately it was handled with time giving up for them to do this. We were compensated with breakfast for the remaining two days of our stay. I wasn’t too impressed by the breakfast, but since I didn’t have to pay for it. It was fine. It was disappointing since this place was considered a four star, but truly when I walked into this room, it was definitely not 4 star, but more like it was more like a two star hotel.

Perfect hotel

Breakfast was mid, better options on your doorstep. Room was rough, black mold in the bathroom and peeling paint, water staining on the walls of the bedroom. Staff were nice and the hotel is conveniently located near the arts and science park. I wouldn't rush back.

Nice and close to a bunch of fun things.

Very good location but hotel amenities felt cheap. Bed sheets felt like paper. Check in took a long time.

The hotel is an excellent location but is feeling tired. The plumbing is creeping. Hot water out of cold taps unless you run for over a minute. Shower grouting breaking up. Super slippery bath floor. Also lack of pool an issue given confusion overt other Aqua hotels nearby with advertised large pools. In contrast very good and reasonably priced breakfast. Overall needs some updating.